Nishat Tasnim
Nishat Tasnim

Customer Service Representtive and Client Support Professional

Actively looking · Member since 26 Sep 2026
Location
Dhaka, Bangladesh
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Contract
Experience level
Mid

About

Professional summary

I am a customer service and client support professional with experience in customer communication, order processing, follow-ups, documentation, reporting, and cross-functional coordination.

I currently manage end-to-end customer order coordination, including preparing proforma invoices in ERP systems, tracking orders, sharing delivery updates, and resolving customer queries through phone, WhatsApp, and email.

My previous HR and administrative experience strengthened my skills in recruitment coordination, employee communication, payroll support, HR documentation, data validation, and confidential record management.

I am tech-savvy, adaptable, and comfortable using Microsoft 365, Google Workspace, ERP systems, and digital collaboration tools. I bring strong problem-solving, prioritization, multitasking, and professional communication abilities.

I am seeking a long-term remote international opportunity in customer service or client support. I have a dedicated home office, reliable fiber internet with 4G backup, and flexibility to work across US, UK, Canada, Australia, and EU time zones.

Skills

16 capabilities

Experience

Career history

Officer – Customer Care Mainetti Packaging Bangladesh Pvt. Ltd.

Manage end-to-end customer order coordination, including receiving orders, preparing Proforma Invoices in ERP, tracking order progress, and providing delivery-readiness updates.

Serve as a customer contact through phone, WhatsApp, and email. Handle queries, follow up on payments and documentation, maintain customer and order records, prepare stock-clearance and operational reports, and coordinate with internal teams to support smooth fulfilment and issue resolution.

Officer – HR SAJIDA Foundation

Managed HR and administrative processes while coordinating communications and follow-ups with employees, candidates, internal stakeholders, and line managers.

Supported recruitment, candidate screening, interview scheduling, documentation, reference checks, final settlements, payroll activities, HR data validation, and HRIS/HRMS record maintenance. Prepared HR documents, reports, notices, certificates, recruitment notes, and score sheets with accuracy and confidentiality.

Education

Learning history

BRAC University

Master of Business Administration (MBA), Human Resource Management

North South University

Bachelor of Business Administration (BBA), International Business

KAFCO School & College

Higher School Certificate, Science

KAFCO School & College

Secondary School Certificate, Science

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.

Jobs Talent AI Tools Salaries
Menu