I am a sales and customer support specialist with over four years of experience managing the full commercial cycle through written digital channels. I handle customer interactions from initial inquiries through sales closure and post-sales support.
I have managed active portfolios of more than 150 customers per month using WhatsApp, Instagram, and Facebook. My approach combines empathy, fast response times, organization, and a strong focus on conversion and customer satisfaction.
I have experience using Kommo CRM to track leads, organize sales pipelines, and maintain accurate follow-up records. I also use AgendaPro to coordinate appointments and ensure an orderly customer service flow.
I am comfortable working remotely and collaborating with sales teams to identify high-potential leads, review performance, and improve follow-up processes. I regularly maintain sales and customer tracking records in Excel to support data-driven decisions.
In addition to sales and support, I have freelance graphic design and social media content experience. I have also worked as an AI Trainer and Prompt Specialist, evaluating Spanish and English conversational AI responses for accuracy, tone, and clarity.
I am seeking a remote sales or chat-based customer support role in a technology or e-commerce company, where I can contribute my CRM expertise, written communication skills, and results-oriented mindset.
