Teller MSEFCU
Provided teller services in a financial services environment.
Supported accurate customer transactions and assisted with customer-facing financial service needs.
Kathryn Newby
Customer Service Representative
Actively looking · Member since 26 Sep 2026- Location
- Merced, United States
- Desired salary
- Confidential
- Work preference
- Remote Only / Full Time
- Experience level
- Mid
About
Professional summaryI am a customer service professional based in Merced, California, with experience supporting customers by phone and in person.
I have strong communication, phone etiquette, data entry, auditing, CRM software, and customer service skills. I can type between 75 and 96 words per minute, and am comfortable in heavy data entry work environments. For software I have experience with Microsoft 365, Google Workspace, Canva, Adobe creative tools, Clip Studio Paint, Cricut, and CRM systems. I also occasionally dabble wtih Davinci Resolve, Krita, Blender, and Inkscape.
I have experience in leadership through shift and team management, as well as with the keyholder responsibilities I had. I am punctual-if not early, organized, and focused on providing a customer service experience that is to be remembered. I am no stranger to handling sensitive information professionally, and working very effectively in fast-paced settings.
I have completed associate-level education in Economics and Business Administration/Management, along with CSU general education coursework that can be used to possibly choose another degree path.
I am most interested in customer service and support opportunities where I can apply my communication, administrative, technical, and team leadership abilities.
Skills
11 capabilitiesTech stack & tools
Working toolkitExperience
Career historyAssociate Panera Bread
Worked as an associate in a fast-paced food service and customer-facing environment.
Supported daily operations while delivering service to customers and collaborating with team members.
Shift Manager / Keyholder CASH 1
Managed shifts and served as a keyholder in a retail business environment.
Supported team management, customer service, daily operational responsibilities, and keyholder duties.
Tax Pro H&R Block
Prepared tax-related services for clients during the tax season.
Handled sensitive customer information and provided professional customer support throughout the tax preparation process.
Customer Service Phone Representative Patelco Credit Union
Provided customer service support by phone for credit union members.
Used communication, phone etiquette, data entry, and customer service skills to address member needs.
Miscellaneous Contract Work NDA
Performed miscellaneous work under non-disclosure agreements.
Maintained confidentiality while completing assigned responsibilities.
Art Work NDA
Performs art-related work under non-disclosure agreements.
Applies graphic design and creative skills while maintaining confidentiality.
Education
Learning historyMerced College
Associate of Arts, Economics
Completed an Associate of Arts degree in Economics in May 2020. Earned a 3.4 GPA.
Merced College
Associate of Science, Business Administration/Management
Completed an Associate of Science degree in Business Administration/Management in December 2019.
Merced College
CSU General Education, General Education
Completed CSU general education coursework in May 2020. Certificates were received in December 2021.
Merced High School
High School Diploma, General Studies
Received a high school diploma in June 2016. Earned a 3.2 GPA.
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