Backend Developer AVANSER
Owned backend development for the Call Journey Dashboard, defining service boundaries, API contracts, and data flow across services. Delivered the end-to-end request lifecycle from ingestion through timeline APIs for enterprise call-interaction tracking, including organizations with more than 5,000 users.
Improved a critical PHP API's p95 response time by approximately 15% through request-path profiling, database-query optimization, ORM restructuring, and Redis caching for high-read production endpoints. Developed and tested REST APIs for call timelines, interaction tracking, and recording retrieval in a microservice environment serving live traffic.
Implemented an event-driven transcript-processing pipeline using AWS Lambda and GPT APIs, with structured logging and execution-path monitoring for failure tracing. Also resolved recurring production issues across containerized services through log tracing, runtime inspection, and systematic root-cause analysis, and developed Django components for an internal MySQL-backed automation and dashboard system.