I am a motivated customer service and sales professional with approximately four years of experience managing inbound and outbound customer interactions. I focus on delivering positive customer experiences while supporting business growth through effective communication and relationship building.
I have experience in telemarketing insurance products, including home, auto, life, travel, and income protection. I use active listening and targeted questions to understand customer needs, explain policy options clearly, and recommend suitable solutions.
My background also includes hospitality sales, where I promoted accommodation, conference facilities, event spaces, and hospitality packages. I have developed relationships with corporate clients, travel agencies, event planners, and returning guests to support repeat business.
I am skilled in lead qualification, cold calling, cross-selling, upselling, negotiation, and following up on customer inquiries and quotations. I work confidently with CRM systems and sales tools to maintain accurate customer information and improve conversion outcomes.
I bring strong problem-solving, conflict-resolution, critical-thinking, and stress-management skills. I am committed to meeting performance targets while maintaining professionalism and creating an exceptional experience for every customer.
Conducted outbound calls to prospective and existing clients to promote insurance products, including home, auto, life, travel, and income protection.
Assessed customer needs through active listening and effective questioning. Explained policy features, premiums, coverage limits, and exclusions to help customers select appropriate insurance solutions.
Identified and secured new business opportunities by promoting hotel accommodation, conference facilities, event spaces, and hospitality services to corporate and individual clients.
Built relationships with corporate organizations, travel agencies, event planners, and returning guests. Delivered sales presentations, client meetings, and hotel tours to showcase hospitality facilities and packages.
Generated qualified sales leads through networking, referrals, cold calling, and market research.
Maintained relationships with corporate clients, travel partners, and repeat guests. Followed up on customer inquiries, quotations, and booking requests to increase conversions and customer satisfaction.
Bachelor of Science
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