I am a customer service and sales professional with experience providing personalized advice, managing customer inquiries, and supporting sales processes across in-person and remote channels.
I communicate effectively through telephone, email, chat, and WhatsApp, focusing on understanding customer needs, resolving concerns, and delivering practical solutions. I am committed to building strong customer relationships and maintaining high satisfaction levels.
I have experience in commercial management, sales closing, order registration, appointment scheduling, and follow-up on administrative procedures. I am results-oriented and consistently work toward achieving commercial goals.
I also have knowledge of digital marketing, social media management, content creation, Meta Business Suite, Meta Ads, Facebook, Instagram, WhatsApp Business, and Canva. These skills allow me to support brands in strengthening their online presence.
I am currently studying to become an Accounting Assistant to expand my administrative and financial knowledge. I am organized, responsible, adaptable, a fast learner, and eager to continue growing professionally in customer service, remote support, sales, and digital marketing.
Provided remote guidance to users regarding social security procedures and government-managed subsidies in Spain.
Handled customer inquiries through online channels, telephone, and email; resolved questions, processed requests, scheduled appointments, and followed up on procedures with Spanish government entities.
Maintained a professional, responsible, and service-oriented approach focused on user satisfaction.
Advised customers throughout the purchasing process, responding to questions and addressing concerns.
Managed sales closing and timely order registration while delivering personalized support during every stage of the commercial process.
Consistently worked toward and met the sales targets established by the company.
Identified individual customer needs to recommend appropriate solutions and products.
Provided in-person, telephone, and email support, resolving customer questions, concerns, objections, and service issues.
Built strong commercial relationships that contributed to customer satisfaction and retention.
Technical Certificate, Accounting Assistant
Currently pursuing a Technical Accounting Assistant program, expected to be completed in December 2026.
Technical Commercial High School Diploma, Commercial Studies
Completed technical commercial secondary education in Girón, Santander.
Diploma, Commercial Advisory and Sales
Completed a 120-hour diploma program in commercial advisory and sales.
Diploma, Digital Marketing Strategies
Completed a 120-hour diploma program in digital marketing strategies.
Diploma, Customer Service and Communication
Completed a 120-hour diploma program in customer service and communication.
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