I am a customer service representative with approximately three years of experience delivering efficient, empathetic, and solution-focused support. I handle customer inquiries across phone, email, and chat while providing accurate information and timely resolutions.
I am experienced in resolving complaints, escalating complex cases appropriately, and maintaining professionalism in high-volume customer interactions. I prioritize active listening, empathy, and clear communication to build strong customer relationships.
My background also includes telesales and senior sales work, where I promoted solar energy systems, delivered product presentations, handled objections, negotiated with customers, and closed deals. I focus on balancing customer satisfaction with business goals.
I have used CRM systems to document customer interactions, sales activities, feedback, and follow-up requirements. This helps ensure accurate records, reporting, and continuous improvement.
I hold a Computer Science education background and certifications in Google Ads and financial modeling and valuation analysis. I bring critical thinking, creativity, collaboration, and digital marketing awareness to customer-facing roles.
Handled customer inquiries through phone, email, and chat, providing accurate information and timely resolutions. Maintained an empathetic and professional approach while supporting customers.
Resolved complaints and escalated complex issues when necessary. Documented customer interactions in CRM systems to maintain accurate records and ensure appropriate follow-up.
Handled customer objections and negotiated effectively to close deals while maintaining customer satisfaction. Supported sales activities through strong communication and relationship-building.
Recorded sales activity and customer feedback in CRM systems to support reporting and business improvement initiatives.
Promoted and sold solar energy systems to residential and commercial clients. Delivered persuasive product presentations and explained product benefits to prospective customers.
Handled client objections and closed sales while contributing to sustainable energy awareness and adoption. Strengthened teamwork and communication skills in a customer-facing sales environment.
Customer-focused support specialist currently managing high-volume retail inquiries at Walmart. Strong communicator with a proven track record of resolving complex issues quickly and ensuring a positive, seamless customer experience.
Faculty of Computer Science, Computer Science
High School Diploma
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