I am a bilingual customer service professional with more than 10 years of experience supporting customers, guests, partners, and vendors across international environments. I communicate fluently in Spanish and English and enjoy working with multicultural, cross-functional teams.
I have experience in customer support, reservations, claims, payments administration, data entry, hospitality, call center operations, and inventory management. My background includes remote roles supporting operations in the United States, Costa Rica, Mexico, Portugal, and Argentina.
I am skilled at resolving issues under pressure, managing sensitive customer situations, explaining policies clearly, and coordinating with maintenance, cleaning, insurance, and internal operations teams. I focus on providing accurate information and achieving fast, fair resolutions.
I am highly organized, detail-oriented, and comfortable reviewing records, updating customer profiles, cross-checking data across systems, creating tickets, and maintaining accurate operational information. I adapt quickly to new software and changing processes.
I am committed to teamwork, continuous learning, and delivering exceptional customer experiences. I strive to support company goals while ensuring customers feel heard, informed, and satisfied.
