AI & Operations Strategy Lead

I identified compliance risk before an audit cycle and led a SOC 2 Type II rollout through Drata, embedding organization-wide controls and achieving 100% employee compliance. I also redesigned a ticketing architecture using Pylon, MCP integration, and a customer portal to consolidate triage into an AI-driven workflow.

I built Claude-powered dashboards for real-time SLA tracking, reducing client turnaround time from eight weeks to two days. I also created an automated accountability system in Hex and used AI inquiry analysis to improve the knowledge base and increase self-service resolution.

I deployed machine-learning claims-prediction models using Claude and Codex on de-identified claims data to improve pharmacy revenue forecasting. I directed deployment of an AI-enabled workflow platform across four pharmacy locations, reducing order errors and improving inventory tracking accuracy.

I built automated PBM rejection tracking to identify claim-rejection patterns that contributed to incremental revenue growth. I also conducted operational audits across billing, rejection, and prior-authorization workflows and developed a secure EHR data-access and governance strategy.

I owned the dimension change request roadmap, identified redundant infrastructure, and reduced AWS cloud spend by 2%. I also built automated dependency alerts to identify issues before production releases.

I led client demos for complex data-retrieval workflows, increasing platform engagement by more than 50% over six months. I developed a database snapshot capability that enabled access to live internal values and reduced the developer support backlog by more than 60%.

I co-founded and scaled a tutoring business from zero to one, designing its operating model and an NRR analysis framework that supported 91% client retention across more than 200 clients. I managed the full customer lifecycle, including prospecting, acquisition, delivery, and retention.

I built and led people operations for a seven-person team, including recruitment, hiring, onboarding, payroll, and scheduling. I helped drive 10% year-over-year growth while operating in a lean, resource-constrained environment.

Dean's List.