I am a Senior Customer Success and Technical Support Specialist with more than seven years of experience across consumer technology, SaaS-adjacent products, e-commerce, digital marketing, financial services, and media. I specialize in resolving complex customer, product, hardware, and software issues while building trusted long-term relationships.
In my current role at Lumina, I serve as the primary technical support contact for customers. I use proactive troubleshooting, root-cause analysis, and quality escalation to improve customer outcomes and reduce product returns by 90%.
I am experienced in customer success, account management, customer service operations, retention analysis, and cross-functional collaboration. I work closely with Marketing, UI/UX, and Engineering teams to identify recurring customer pain points and improve product and service experiences.
I also bring experience in influencer marketing, business development, digital advertising strategy, and campaign execution. I have managed end-to-end influencer campaigns, coordinated stakeholders, tracked performance, and supported transparent creator relationships.
Earlier in my career, I worked in reinsurance broking support, where I performed financial analysis, supported risk management solutions, improved team efficiency, and collaborated with senior executives. I am fluent in English and a native speaker of Bahasa Indonesia.
I am based in Jakarta, Indonesia, open to relocation, and motivated by opportunities where I can combine technical support expertise, customer advocacy, business insight, and empathetic communication.
