I am a collections portfolio coordinator with 3 years and 6 months of experience managing active and written-off portfolios, collections operations, and commercial teams.
I have led teams of up to 15 people, monitoring productivity, collection, and operational KPIs to ensure performance targets are achieved. I am experienced in coaching, onboarding, individual feedback, and team development.
I develop and monitor collection recovery strategies, refinancing processes, and operational campaigns for real-sector and telecommunications clients. My work is focused on improving recovery results and optimizing processes.
I prepare and analyze financial, portfolio, productivity, and operational reports to support decision-making. I also manage databases, mass communications, campaign follow-up, and payroll-related updates.
I have experience participating in performance committees, supporting external audits, and coordinating operational activities. I use Excel, Word, and PowerPoint to analyze, track, and present information.
I am currently pursuing a Business Administration degree at Universidad EAN and am seeking a role as a Portfolio, Collections, Recovery, or BPO Operations Coordinator.
