I am an administrative and customer service professional with more than seven years of experience in high-volume, fast-paced environments.
I have provided in-person, phone, and digital customer support, handling inquiries, complaints, operational incidents, and sensitive documentation with an organized and service-oriented approach.
My experience includes coordinating schedules and shifts, supervising operational teams, training new staff, monitoring service standards, and collaborating with multiple internal areas.
I am experienced in cash control, reconciliations, stock monitoring, supplier orders, and administrative processes. I work confidently with management systems, Excel, Google Workspace, PeopleSoft, SAM, KIU Command, and Inc. Cloud.
I am currently pursuing a Bachelor's Degree in Graphic Design at the University of Buenos Aires. I am looking to continue developing my career in reception, customer service, administrative coordination, and operational support roles.
I bring strong communication, teamwork, leadership, organization, and problem-solving skills, especially during periods of high customer demand.
Supervised the store's three daily shifts, including morning, afternoon, and night operations. Prepared schedules, organized staff coverage, and supported team coordination during high-demand periods.
Managed stock, balances, product expiration dates, supplier orders, and consolidated cash closing. Trained new employees, handled customer complaints, and maintained service standards and response times.
Performed passenger check-in, document verification, boarding pass issuance, baggage registration, and baggage dispatch. Provided passengers with information about flights, changes, and airport processes.
Resolved operational incidents including rescheduling, delays, and customer claims while working under pressure. Coordinated with internal teams to ensure operational continuity and a positive passenger experience.
Supervised cashier teams and organized employee schedules and shifts. Performed administrative work, sector document control, cash value control, cash counts, and closing processes with no significant discrepancies.
Supported customers in critical situations, resolved complaints, and helped optimize service flow to reduce waiting times. Trained new employees in operational procedures, following a career path that began as a high-volume cashier handling cash, debit, and credit payments.
Worked in customer-facing restaurant operations, providing service in a dynamic, high-volume environment. Supported daily operational tasks and maintained service quality during busy shifts.
Trained new team members in operational activities and customer service practices. Developed teamwork, communication, organization, and leadership skills.
Bachelor's Degree, Graphic Design
Bachelor's Degree in Graphic Design, currently in progress.
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