I am a Tourism Graduate and Customer Experience Specialist with more than eight years of experience in travel operations, customer service, e-commerce, SaaS, OTA, and hospitality environments.
I have supported travelers through phone, email, chat, social media, and CRM platforms, handling itinerary updates, booking changes, cancellations, urgent requests, and post-booking support. I focus on clear communication, empathy, and practical solutions to maintain high customer satisfaction.
I have experience coordinating travel suppliers and international partners, configuring services, monitoring availability and pricing, and analyzing demand and supplier performance. I am comfortable working across operational, commercial, and customer-facing teams.
I have also worked in fraud prevention, investigating chargebacks, disputed transactions, suspicious activity, and account anomalies. My administrative experience includes invoicing, credit notes, delivery slips, and support for financial and compliance processes.
I am fluent in Spanish and professionally proficient in English, with additional Portuguese and French knowledge. I am currently based in Argentina, have Spanish citizenship and legal authorization to work in Spain, and am planning to relocate there.
I am available for full-time work with an immediate start and have experience coordinating with remote teams in fast-paced international environments.
Managed relationships with global travel suppliers, ensuring service quality, availability, and competitive commercial conditions.
Uploaded and configured travel services in internal systems, maintaining accurate availability, pricing, and commercial conditions. Analyzed travel demand and supplier performance to optimize product offerings, expand destinations, and improve operational efficiency.
Managed sales and post-sales processes to provide a smooth and efficient customer experience.
Analyzed purchase operations to identify irregularities and prevent fraud. Issued invoices, credit notes, and delivery slips while ensuring accounting accuracy and regulatory compliance, and provided cross-functional administrative support.
Handled guest reception, check-in and check-out, reservations, tourist information, and guest assistance.
Managed cash handling, housekeeping and maintenance coordination, breakfast support, and guest problem resolution.
Coordinated communications, follow-ups, and operational support with international partners and stakeholders to ensure correct service implementation.
Resolved operational and technical inquiries, supported cross-functional teams, and applied agile methodologies to improve team coordination, service quality, and platform adoption.
Supervised a multichannel customer support team across phone, chat, and email, ensuring KPI compliance and service quality.
Managed escalated cases, coached agents on complex customer issues, trained four team members, and collaborated with cross-functional teams on process and customer-experience improvements.
Investigated chargebacks, disputed card transactions, account anomalies, and escalated fraud cases by validating transaction data and behavioral patterns.
Gathered supporting evidence, monitored customer activity for suspicious behavior, and collaborated with internal teams to mitigate financial risk and prevent fraudulent transactions.
Assisted customers with itinerary updates, booking modifications, cancellations, and urgent travel requests in a high-volume environment.
Built strong customer relationships through empathy, clear communication, and solution-oriented service while coordinating with internal teams to resolve operational issues.
Worked at the front desk of a five-star hotel, supporting guest reception, reservations, and hospitality service.
Provided attentive guest assistance and contributed to a high-quality hotel experience.
Provided administrative support within a hotel environment.
Assisted with operational and customer-facing processes to support daily hotel activities.
Provided front desk reception services, supporting guests with check-in, check-out, reservations, and general assistance.
Helped maintain smooth daily hostel operations and positive guest experiences.
Bachelor's Degree, Tourism
Technical Degree, Tourism
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