Senior UX Designer

· Architected an AI-consumable, token-driven Figma design system for NRG's Online Enrollment and Account Management using Figma Make and Claude Design, with 100% documentation across 26 components, automated audits, and a one-day flagship rebrand launch with zero component breakage.
· Built the core foundation in about six weeks as the sole AI-augmented designer: 26 components, 15 content patterns, 4 page templates, and 5 architecture decision records.
· Developed an AI accessibility agent and automated tests that caught a failing 2.62:1 primary-button contrast ratio, then rolled out a brand-aligned color standard that passes at 5.81:1.
· Established a repeatable quality framework by automating component audits, fixing issues in 3 components, and documenting every component with linked tokens, accessibility guidance, implementation details, design rationale, and Storybook connections.
· Aligned 30+ designers and developers on governance, accessibility, themes, variants, and multi-brand tokens through Miro critiques, design reviews, and audit sessions.
· Defined boundaries, recovery paths, and graceful failure states for generative interfaces, creating 8 reusable rules for predictable, explainable AI interactions.
· Prototyped 4 Online Enrollment checkout loading states in Adobe Creative Cloud and Figma Motion, turning backend wait constraints into polished motion with developer-ready specs.
· Used AI-assisted workflows to produce 4 components, complete 7 design audits, and verify 9 migrations, raising throughput 10% while keeping human control of architecture, accessibility, and governance.
· Built custom AI agents for 3 brands that centralized 70+ design decisions in decision records, preserving institutional knowledge and reducing SME lookups.
· Mentored junior designers and developers through feedback, critiques, and audit practices that strengthened shared quality standards.

• Led end-to-end UX in a 12-person agile squad, unifying 13 Crop Science sites across 5 brands into a task-centered customer portal: 70% first-month conversion, 85% decision-tool completion.
• Led an eight-person team scaling Element, Bayer's web and mobile design system, consolidating 6 libraries and 50+ legacy assets into one Figma foundation and speeding comparable design phases 34%.
• Built a three-tier token architecture aligned with React and React Native, cutting component variants 40% and embedding accessibility standards, code examples, and Storybook references.
• Redesigned account and self-service journeys around the grower lifecycle, contributing to 75% early seasonal retention and 21% fewer routine support calls.
• Turned static personas and research into citation-backed AI decision support integrated with Azure DevOps, cutting feature-prioritization sessions 25%.
• Scaled corporate design system adoption via phased migrations, audits, design reviews, and quarterly roadmaps supporting Consumer Health and Pharmaceuticals redesigns.
• Synthesized interviews with 24 designers, engineers, and product managers and hundreds of legacy patterns, exposing tech debt and WCAG failures in 60%+ of legacy forms and shaping the system's roadmap, accessibility standards, and governance.
• Won Crop Science VP approval for Customer Portal Phase 1 with storyboards, implementation-ready Figma workflows, error states, accessibility requirements, and acceptance criteria.
• De-risked enterprise AI investment by prototyping autonomous-agent workflows with Qwen and Gemma in isolated environments, testing latency, context limits, and scope before committing engineering resources.
• Facilitated discovery workshops with product owners and engineering leads to map reusable UI patterns and forecast UX scope across brands.
• Protected sensitive user data through privacy-conscious, ethical research practices.

• Spearheaded end-to-end UX as the sole designer for KOHLER Energy Management PRO, replacing a failing legacy monitoring app with a dealer-facing mobile platform for fleet triage, diagnostics, remote control, and premium support that generated $112,000 in monthly recurring subscription revenue.
• Increased account attach rate from 18% to 42% (+133%) by redesigning the end-to-end post-purchase onboarding experience to clarify connected-product value and guide hardware buyers into account setup.
• Reduced time-to-first-value by 75%, from 14 minutes to 3.5 minutes, by streamlining the journey from app launch through hardware pairing to the first fleet-status dashboard.
• Eliminated support tickets from 3.2 to 0.8 per 10 users by redesigning product pages with context driven views, self-service troubleshooting, and implementing AI agent chat.
• Reduced Wi-Fi pairing abandonment from 65% to 12% by replacing ambiguous failure states with predictive troubleshooting, clear connection-status feedback, and actionable recovery paths.
• Translated contextual inquiry, interviews, and usability testing with 14 Authorized Service Dealers into designs for a geospatial, management-by-exception dashboard after 5 of 7 participants missed a failing battery during product testing
• Secured additional funding and expanded the product into a full dealer-management suite by using journey maps and storyboards to frame fleet-triage failures as service-liability and brand-trust risks.
• Delivered a CES-ready Power Reserve prototype under a fixed deadline, translating solar generation, battery storage, grid use, savings, and operating modes into an understandable consumer experience through rapid prototyping.

• Directly responsible for $2.5M in annual operational savings through the user research, design, and deployment of a digital solution across 25+ refineries and chemical plants that greatly improved labor efficiency, equipment rental control, and earlier inspection-risk visibility.
• Used controlled usability-lab benchmarking and technical focus groups to expose vendor workflow gaps, strengthen build-versus-buy and contract decisions, and contribute to a $300K software discount without sacrificing required deliverables.
• Conducted contextual inquiry and usability research at 2 industrial chemical plants, translating observed field practices into enterprise product requirements across commissioning, inspection, maintenance, and decommissioning of heavy machinery and equipment.
• Championed user-centric iterative design on the Energy Optimization project by continuously integrating user feedback into low-fidelity, mid-fidelity, and high-fidelity prototypes, greatly streamlining the software team's development, reducing costly refactors and revisions by 30%.
• Designed a shared asset-lifecycle system that replaced fragmented paper records and legacy databases with searchable workflow states, geospatial views, filters, and equipment-detail views that connected to vendor financial systems.
• Converted field research and workflow analysis into prioritized backlog items, acceptance criteria, and engineering-ready UX specs; validated equipment hierarchies, dense status tables, and navigation through low- and mid-fidelity prototypes prior to implementation.
• Aligned engineering, operations, vendor, and leadership stakeholders around a shared equipment operating model — authoring four user/domain analysis reports and presenting executive-ready research readouts that connected field evidence to product priorities.

• Supported the Go-to-Market (GTM) Planning and Operations team by crafting five dashboards monitoring key metrics for management (monitoring major incidents, back-end development expenditure, automation opportunities, and more) leading to actionable insights and a significant cost reduction of $540K.
• Conceptualized and executed the development of a streamlined internal customer relationship management (CRM) interface in Salesforce, increasing transparency into sales trajectory metrics, resulting in time-savings of over 40 hours weekly across sales, product, and engineering teams
• Reduced UX-related bugs by 25% by partnering with customer success to design heuristic test scenarios and A/B tests within the QA process and implementing them in the Azure DevOps pipeline.
• Leveraged exceptional communication skills to work collaboratively with cross-functional teams to develop user requirements and wireframes, ensuring WCAG compliance on the E-commerce Cloud Migration Project.
• Forecasted UX scope and development phases with product owners and project leadership, improving planning for a complex internal customer-portal initiative.
• Unblocked customer-portal delivery by using stakeholder alignment, design-system planning, critiques, and audits to resolve cross-functional design roadblocks.