I am a customer support and operations professional with experience in hospitality, logistics, retail, and visual merchandising. I provide timely, professional support through phone and email while ensuring customer requests are handled accurately.
In my current role, I manage guest requests, reservations, property-listing updates, and open-order status information. I am comfortable maintaining backend data accuracy and supporting a range of administrative and operational activities.
I have logistics coordination experience involving export consolidated shipments, payment and manifest coordination, rail shipment tracking, and customer inquiries. I am experienced in resolving shipment concerns and keeping stakeholders updated throughout the process.
My retail and visual merchandising background has strengthened my attention to detail, organization, inventory management, and ability to create positive customer experiences. I have supported promotional events, seasonal changeovers, shipping and receiving, and stockroom operations.
I am skilled with Adobe Creative Suite applications, SketchUp, and Microsoft Office. I am seeking a customer service-related opportunity where I can continue growing my operational, administrative, and client-support skills.
Respond to customer phone calls and emails professionally, providing timely support for guest requests, reservations, and related inquiries.
Manage backend database updates, property listings, open-order statuses, and operational records while verifying data accuracy and supporting additional administrative tasks.
Handled and monitored export consolidated shipments, responded to customer requests, and resolved shipment-related concerns.
Coordinated payment and manifest requirements for clearance, tracked rail shipments, answered rail inquiries, and maintained accurate open-order statuses in the system.
Maintained visual displays, points of purchase, sign-holders, fixtures, and current merchandise presentation throughout the store.
Supported promotional events and seasonal changeovers while delivering customer service and using visual merchandising, fashion awareness, and commercial judgment to support performance targets.
Maintained merchandise presentation according to corporate directives and supported accurate shipping and receiving activities.
Organized stockroom operations, ensured inventory was placed correctly, and completed inventory counts as directed by the corporate office.
Assisted with incoming merchandise receipt from the distribution centre, in-transit documentation, and shipping and receiving processes.
Prepared merchandise for store and customer shipments, maintained organized backroom areas, supported seasonal inventory, and provided customer service.
Planned and created visual displays aligned with festive and seasonal trends.
Organized and checked merchandise across store sections and installed mannequins with apparel intended to attract customers.
Prepared seasonal merchandising presentations and supported visual merchandising initiatives.
Styled mannequins and window displays and participated in in-store floor-set activities.
Art, Visual Merchandising Art
Studied Art with a focus on Visual Merchandising Art.
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