I am a Customer Service, Property Operations, and Commercial Prospecting specialist with three years of remote international experience supporting companies in Spain, the United States, and Mexico.
I manage B2B and B2C customer accounts, coordinate property operations, resolve service incidents, and improve customer satisfaction through efficient multichannel support.
I have experience managing rental collections, reducing delinquency through structured payment protocols, and maintaining strong contract renewal rates through proactive tenant and client communication.
I am skilled in lead qualification, appointment setting, account management, and commercial prospecting. I have supported sales teams by qualifying high volumes of leads and maintaining accurate CRM data.
I work confidently with Salesforce, HubSpot, Zoho CRM, Microsoft Excel, Google Sheets, and Google Workspace. I focus on data quality, process optimization, and measurable operational results.
My strengths include strategic negotiation, problem-solving, time management, remote teamwork, and a results-oriented approach. I am a native Spanish speaker with elementary English proficiency.
