I am a customer service and operations professional with experience managing client accounts, supporting commercial processes, and resolving customer inquiries across remote and international environments.
I have worked in account management, call center support, appointment setting, and property operations. My background includes maintaining client records, following up on payments, ensuring contractual compliance, and delivering responsive multichannel customer service.
I am experienced in account receivables, credit and collections management, CRM-based customer data administration, and commercial prospecting. I focus on clear communication, proactive problem-solving, and building positive client relationships.
In property management, I have supervised maintenance and repair activities, supported tenant satisfaction, and implemented processes for rent collection and overdue payment resolution. I am committed to efficient operational workflows and reliable service delivery.
I bring strong time management, teamwork, adaptability, customer orientation, and problem-solving skills. I am interested in customer service, account executive, operations, property management, and client support opportunities.
Managed customer accounts in a remote environment, supporting client needs and maintaining effective communication throughout the account lifecycle.
Ensured contract compliance and followed up on timely payments to support account continuity and customer satisfaction.
Provided remote call center support for customers, responding to inquiries and addressing service-related concerns.
Handled complaints proactively and worked to ensure a satisfactory customer experience through clear and effective communication.
Supported appointment-setting activities and maintained accurate customer and appointment information in CRM software.
Updated appointment statuses and organized the client database to help maintain an efficient commercial follow-up process.
Supervise property maintenance and repair activities to maintain suitable property conditions and support tenant satisfaction.
Implement policies and procedures for efficient rent collection, payment follow-up, and resolution of overdue rent situations.
Systems Analyst, Systems Analysis
Completed studies in systems analysis.
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