Applications Administrator and Technical Support Analyst

I architected and developed NestStock, a cross-platform Android and iOS mobile application using Vite, Tailwind CSS, and Capacitor. I produced optimized APK and AAB binaries for Google Play Store deployment.

I integrated Google Gemini Live APIs for real-time multimodal AI inference, including visual HUDs, object recognition, and receipt-scanning OCR. I also engineered 30 FPS hardware-accelerated frame capture and asynchronous audio capture pipelines, while deploying Firebase backend services, Firestore, authentication, security rules, and Vercel CI/CD.

I administer and support four to five mission-critical software applications in a jail and corrections environment. I manage user accounts, permissions, and role-based access controls to support security, compliance, and daily operations.

I serve as a primary contact for application troubleshooting and vendor coordination. I also acted as project manager and technical lead for a Jail Management System migration and deployment, using SQL read-level access to validate data, investigate issues, and support reporting.

I supported and upgraded college IT infrastructure, including the deployment and maintenance of networked projectors. I served as the primary help desk technician for a collegiate department supporting multiple school sites.

I performed hardware and printer maintenance, configured student laptops, managed user accounts, and helped maintain operational readiness across supported environments.

I resolved technical issues and escalated complex support cases through phone-based customer support. I gathered information efficiently while navigating systems and troubleshooting issues to improve call handling and customer satisfaction.

I wrote SQL queries to investigate and resolve database-related complications, helping reduce end-user downtime. I was promoted to senior agent after consistently exceeding performance metrics and demonstrating leadership.

Associate degree in Computer Engineering Technology.