I am a customer service and office professional with more than five years of experience supporting clients, families, tenants, vendors, and healthcare teams. I resolve inquiries and complaints with a calm, clear, and professional communication style.
I have experience managing schedules, appointments, transportation, service coverage, maintenance coordination, and daily operational tasks. I am comfortable working independently, maintaining organized records, and following up to ensure needs are addressed.
My background includes property management, home health, caregiving, and hospital care. I have handled billing, collections, accounts receivable, documentation, inventory tracking, care coordination, and compliance-ready recordkeeping.
I am proficient with phone, email, and written communication, and I use de-escalation and problem-solving skills to support customers and stakeholders. I have also trained and supervised caregivers and coordinated with clinical providers.
I am seeking a remote work-from-home customer service role where I can apply my communication, scheduling, documentation, and operational support experience.
Manage daily schedules, appointments, and transportation for an in-home client. Track and restock medications and household supplies while monitoring inventory needs.
Document care activities and communicate clear updates with family members. Support day-to-day client needs while maintaining organized care-related information.
Trained and mentored new caregivers, matched staff to client needs, and managed staffing coverage. Served as a primary contact for client families and supported communication across care teams.
Coordinated with nurse practitioners and OT, PT, and RT providers regarding care authorizations and medications. Documented visit findings, maintained compliance-ready records, and scheduled at-home visits for recertifications and discharges.
Handled inbound inquiries and complaints as the first point of contact for tenants and vendors. Resolved issues by phone and in writing and coordinated communication among involved parties.
Scheduled repairs and recurring maintenance for rental properties, coordinating timelines with tenants and vendors. Procured materials while controlling costs, collected rent and fees, tracked payments, and followed up on delinquent accounts.
Provided in-hospital care for long-term acute care patients. Recorded vital signs, intake and output, blood sugar readings, and patient activity according to state policy.
Maintained strict HIPAA compliance and completed mandatory state training. Supported accurate patient documentation and daily care activities in a clinical environment.
Associate of Science, Telecommunications; Office Management
Associate of Science with a major in Telecommunications and a minor in Office Management.
Training, EMT-Basic and Certified Nursing Assistant
Completed EMT-Basic and CNA training.
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