I am a customer support and operations professional with more than six years of experience supporting customers, stakeholders, students, faculty, suppliers, and internal teams. I communicate clearly, gather information, coordinate requests, and ensure time-sensitive processes continue moving toward resolution.
I have strong experience in appointment scheduling, follow-up management, request tracking, administrative support, and multi-priority coordination. I am organized, detail-oriented, and comfortable managing deadlines, records, documentation, and status updates across multiple ongoing processes.
In my current role, I coordinate communication among clients, healthcare organizations, suppliers, laboratories, and internal teams. I manage purchase-order-related information, review billing and fiscal documents, track pending actions, and proactively contact stakeholders when clarification or action is needed.
I have worked in high-volume academic and remote digital environments, where I developed active listening, issue-resolution, and professional written and verbal communication skills. I can independently resolve routine administrative and technical issues while escalating specialized matters appropriately.
I am proficient with Microsoft Office, Google Workspace, spreadsheets, ERP systems, email, and digital business platforms. I also use AI tools such as ChatGPT, Claude, and Google Gemini to support research, information organization, writing, and workflow efficiency.
I am a native Portuguese speaker with C1 Advanced English proficiency. I work effectively independently in remote environments, learn new systems quickly, and remain calm and adaptable when handling unexpected situations or competing priorities.
