I am a multilingual international sales and commercial support professional with experience in sales operations, account management, customer service, and order management in international environments.
I support international accounts through outbound communication, commercial follow-ups, order processing, and issue resolution. My experience includes working with regional representatives, internal stakeholders, customers, and partner accounts.
I have hands-on experience with SAP S/4HANA, SAP Business One, SAP HANA, CRM systems, and logistics workflows. I manage order entry, delivery coordination, payment follow-up, and customer operational requests.
I have supported sponsor merchandise and F1 partner accounts, including Ferrari. I am also experienced in international trade-show support and daily client communication across markets.
My customer-facing background includes multilingual support for French and international markets, as well as front-office hospitality operations. I bring strong stakeholder communication, coordination, organization, problem-solving, and time-management skills.
Provided international sales support and outbound communication with partners. Processed sponsor merchandise orders using SAP S/4HANA.
Followed up on orders with account management and internal teams. Supported F1 partner accounts, including Ferrari.
Managed international accounts and customer relationships, coordinating regional representatives across multiple markets. Conducted daily client communication and commercial follow-ups.
Used CRM, SAP Business One, and SAP HANA for order processing and order entry. Coordinated logistics and deliveries, followed up on payments, and resolved customer and operational issues.
Supported international trade shows in Milan and Paris.
Delivered multilingual customer support for French and international markets. Handled outbound calls, service cases, and customer follow-ups.
Resolved customer issues and provided ongoing service support.
Completed front-office cross-training in a hospitality environment. Supported guest-service activities and daily front-office operations.
Assisted with customer-facing service needs while developing front-office and guest-relations experience.
Managed guest check-ins, check-outs, reservations, group bookings, and guest requirements. Provided customer care and guest-relations support.
Supported shifts and daily front-office operations in a hotel environment.
Tourism Course, Tourism
Completed a Tourism Course. Served as Class Leader from 2013 to 2015.
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