I am a versatile and highly organised customer service, reception and administrative support professional based in Madrid, Spain.
I have experience welcoming visitors, handling telephone and face-to-face enquiries, managing appointments, and maintaining organised documentation in professional front-desk environments.
My retail background has strengthened my ability to support customers throughout their shopping journey, process payments accurately, manage returns, replenish stock, and maintain an orderly sales floor.
I work confidently in fast-paced environments and bring strong communication, attention to detail, issue-resolution, and team coordination skills.
I hold a university degree in Nursing and have completed a Qualified First Aid Course. This background has helped me develop a responsible service mindset and the ability to work effectively with multidisciplinary teams.
I speak Polish natively, English at an advanced level, and Spanish at a basic level.
Welcomed visitors and handled telephone enquiries as the first point of contact, providing professional assistance and answering routine questions.
Managed appointments and schedules, prepared and organised documentation, and supported efficient daily front-desk operations.
Coordinated with professionals across the centre to maintain clear communication between reception and the wider team.
Assisted customers with purchases, returns, product questions, and general store enquiries throughout the shopping journey.
Operated cash registers and payment terminals accurately, processing transactions efficiently during busy periods.
Replenished merchandise, supported stock control, and maintained store order and visual presentation on the sales floor.
Degree in Nursing, Nursing
University degree completed. Additional training: Qualified First Aid Course (KPP).
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