I am a highly organized, proactive, and detail-oriented Administrative and Virtual Assistant with experience in customer management, operational process follow-up, database administration, and chat-based support.
I manage leads, respond to customer inquiries professionally, prepare quotes and invoices, coordinate calendars, and follow up on payments and pending accounts. I prioritize clear communication, accuracy, and timely execution.
I have hands-on experience updating CRM and database records using tools such as Intercom, Metabase, and Google Workspace. I maintain detailed client information, service statuses, operational notes, inventories, and identifiers.
I work independently and resolve incidents proactively with minimal supervision. I am comfortable managing priorities, handling confidential information, and improving operational workflows.
I am available for full-time remote work from Venezuela, Monday through Friday, and can support companies with administrative operations, customer service, lead management, scheduling, and payment tracking.
I provide real-time user support through chat, responding to questions, channeling incidents, and ensuring a high standard of service response.
I update records across database and CRM platforms, including Intercom and Metabase. I also monitor verification processes and daily incidents to help maintain smooth operational workflows.
I managed work calendars, coordinated service times, and maintained professional communication with clients. I supported daily administrative tasks and ensured that operational activities were organized and completed on time.
I created and updated Google Sheets for tracking data, inventory, and identifiers. I handled sensitive client information and administrative documentation with discretion and confidentiality.
I supported access control activities, verified compliance with security protocols, and prepared reports on operational incidents and updates.
I maintained physical and digital records, ensuring accurate information capture, detailed documentation, and confidentiality of administrative data.
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