Operations and Project Coordination Professional

Hold full operational responsibility for a collegiate entertainment company producing concerts, day parties, and multi-day event programming. Direct day-to-day operations and strategic execution from planning through event-night delivery.

Oversee large-scale programming serving more than 9,000 students over three days, including staffing, security, transportation, ticketing, VIP operations, venue readiness, and guest experience. Lead teams across operations, marketing, campus engagement, creative, partnerships, sales, and event personnel; built workflows in Slack, ClickUp, and HubSpot for communication, accountability, tracking, and documentation.

Track ticket sales, attendance, revenue, and marketing performance and produce post-event reporting for leadership. Support programming expansion into hospitality, networking, banquet, and corporate events.

Hold regional operational responsibility for commercial cleaning services across multiple client locations. Coordinate daily operations while balancing service quality, staffing, schedules, resources, and customer expectations.

Manage operating budgets, labor costs, supplies, and operational priorities across assigned locations. Guide location leaders and frontline teams through training, performance follow-up, issue resolution, and consistent operating procedures.

Maintain client relationships, coordinate corrective actions for service concerns, and protect customer satisfaction and retention. Support business development through proposals, pricing discussions, account onboarding, and operational planning for new and existing customers.

Managed daily commercial-service operations at the location level, including employee scheduling, supply coordination, quality control, and client communication.

Supported proposals, pricing discussions, account onboarding, and operational planning for new and existing customers. Resolved staffing and service issues to keep client work accurate, on schedule, and aligned with account expectations.

Provided confidential legal administrative support within misdemeanor and felony trial divisions in a government environment. Progressed from an entry-level clerk assignment into increasingly responsible legal support roles.

Maintained confidential records and case files; managed email and scheduling; documented meetings and appearances; and communicated with victims and internal staff. Supported three felony trial attorneys by preparing video evidence for hearings, delivering time-sensitive information to courtrooms, and recording messages and observations.

Expected Summer 2027. Phi Theta Kappa Honor Society member; earned President's List and Dean's List recognition for two terms.

Professional certificate in project management earned September 2026.