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Ben Chen
Ben Chen

Technical Support Engineer

Actively looking · Member since 29 Sep 2026
Message
Location
Taipei, Taiwan
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Senior

About

Professional summary

I am a technical support and systems operations engineer with seven years of enterprise experience supporting business-critical applications, databases, ERP/MRP platforms, CRM systems, and cross-system integrations.

I specialize in incident handling, root-cause analysis, log analysis, API troubleshooting, and resolving data synchronization issues. My development experience in C#, ASP.NET, Java, Python, PHP, and JavaScript allows me to diagnose issues from the application layer through the database layer.

I have hands-on expertise with Microsoft SQL Server, MySQL, and Oracle, including T-SQL, stored procedures, scheduled-job maintenance, performance monitoring, and database tuning. I have also maintained ETL pipelines and B2B-EDI integrations to ensure reliable operational data delivery.

I work effectively with business users, engineering teams, vendors, plant users, and external suppliers. I translate user-reported system problems into actionable technical requirements, remediation plans, documentation, and production fixes.

I am experienced in ISO 27001 implementation, vulnerability remediation, access-rights reviews, audit response, technical documentation, and end-user training. More recently, I have expanded my capabilities through AI workflow design, process automation, and AI-assisted issue verification.

Skills

25 capabilities
ASP.NETC#CRMData IntegrationDebuggingERPETLISO 27001JavaJavaScriptLog AnalysisMRPPHPProblem AnalysisProcess AutomationPythonRoot Cause AnalysisSOP DevelopmentSQLStored ProceduresT SQLTechnical DocumentationTechnical SupportUnit TestingVulnerability Management

Tech stack & tools

Working toolkit

Data Stores

MySQLOracle Database

Marketing and Sales Tools

Salesforce

Experience

Career history

Database Engineer Fuyuda Biotechnology Co., Ltd.

Supported cross-system data integration between Salesforce CRM and internal ERP systems. Triaged API integration failures, data inconsistency issues, synchronization timeouts, and retry-mechanism failures.

Maintained automated ETL pipelines and resolved schedule interruptions and upstream data anomalies to ensure timely operational data delivery. Performed database monitoring and performance tuning to reduce downtime, and contributed to ISO 27001 implementation through vulnerability remediation, access-rights reviews, and audit response.

Senior Software Development Engineer Wistron ITS

Developed and maintained business-critical AP systems while providing post-deployment support for user-reported anomalies and functional defects. Diagnosed root causes through code-level debugging and problem analysis, then delivered fixes and version updates.

Established unit-testing and code-quality practices that reduced the production defect rate by 25%. Served as a liaison between business stakeholders and engineering teams, translating operational issues into technical specifications and remediation plans.

MIS Systems Engineer Accton Technology Corporation

Provided daily technical support for ERP/MRP production-planning systems and a supplier portal, handling issues raised by plant users and external suppliers. Created advanced T-SQL stored procedures to resolve data desynchronization and transmission blockages between ERP and bonded-warehouse systems.

Built and operated a B2B-EDI automated exchange platform integrating more than 20 supplier systems, reducing manual processing time by over 60%. Produced system operation guides and troubleshooting SOPs to improve frontline first-line resolution rates.

Database Administration Intern Yuan Cheng International Asset Management

Maintained Microsoft SQL Server scheduled jobs and transactions in a database administration internship. Performed debugging and stored-procedure development to support database operations.

Created automated reports using Reporting Services and assisted with routine database maintenance activities.

Education

Learning history

Taiwan AI Academy

AI PM Executive Program, AI Workflow Design and Process Automation

Completed the AI PM Executive Program, Cohort 1. Earned first place in the team project competition and completed AI Literacy Certification (AIATCL) with a score of 92.

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