Patient Coordinator

I am a bilingual Patient Coordinator with seven years of experience in healthcare administration, patient communication, and remote administrative support. I provide empathetic, organized service in English and Spanish across TeleHealth, dental, and client-facing environments.

I specialize in patient intake, appointment scheduling, reminders, follow-up, reactivation, care coordination, and records management. I am experienced in communicating with patients through phone, email, WhatsApp, and in-person channels.

In dental clinic operations, I have helped improve patient service, reduce scheduling gaps, and increase appointment conversion through proactive follow-up and calendar coordination. My work contributed to growing monthly clinic production from approximately USD 4,000 to approximately USD 15,000.

I am comfortable managing EHR/EMR records, patient scheduling CRM platforms, billing, payments, insurance claims, supplier coordination, and inventory. I have also supervised and trained front-desk staff while maintaining consistent operational procedures.

I bring additional experience in virtual assistance and real estate administration, including lead management, documentation, calendars, client follow-up, and presentations. I am proficient with Dentrix, Microsoft Office, Google Workspace, Canva, WhatsApp Business, and digital communication tools.

I am seeking opportunities where I can apply my patient coordination, bilingual communication, virtual support, and healthcare administration skills to deliver a clear and positive patient experience.