After 28 years leading hotels and residences, I'm bringing my customer-first mindset to remote work. I help companies deliver outstanding customer service, create persuasive copy, build clear presentations, and use AI tools to work faster and smarter.
What I bring to a remote team:
- Customer Service: I've spent nearly three decades handling guest and owner expectations, resolving complaints, and turning difficult situations into loyal relationships. As a General Manager, I oversaw service standards for 196 hotel rooms and 570 apartment units.
- Presentations: I regularly prepared and delivered budgets, performance reports, and strategy decks to property owners and stakeholders, turning complex data into clear, decision-ready stories.
- Copywriting: I developed hospitality content strategy that supported direct-booking growth, writing for guests who needed a reason to choose us.
- AI Tools: I actively use AI tools to draft content, streamline workflows, and improve productivity.
Results I'm proud of:
- 89% occupancy in the first year of operations
- GOP sustained above 60%
- Reduced staff turnover and improved energy efficiency
- Built SOPs and workflows from scratch, from pre-opening to profitable operations
I'm organized, self-directed, and comfortable with accountability. Managing multi-department teams and full P&L responsibility taught me to deliver results without being micromanaged, which is exactly what remote work requires.
Open to: Remote Customer Service, Customer Success, Copywriting, and Presentation roles. Flexible to work US time zones.
Let's connect. I'd love to help your team deliver a better customer experience.
