I am an aspiring product manager with a foundation in computer science, software engineering, product discovery, and user-centered execution. I enjoy translating ambiguous user needs into clear requirements, prioritized roadmaps, and practical product experiences.
I have built and shipped product projects using React, TypeScript, OAuth, APIs, analytics, and UX design workflows. My work includes defining product vision, writing PRDs, scoping MVPs, validating releases, and using telemetry to identify user-impacting issues.
I bring customer-facing experience from tool rental operations, where I learned to diagnose needs, communicate clearly, manage competing priorities, and build trust in high-volume environments. This perspective helps me connect product decisions to real user problems.
In technical support and research settings, I have improved triage and documentation processes, coordinated workflows with cross-functional stakeholders, and tracked dependencies and blockers. I am comfortable working across engineering, design, operations, and users.
I am currently pursuing a Master of Science in Software Engineering and am seeking an opportunity to grow as a product professional. I am motivated by building reliable, measurable products that create clear value for users.
Owned the end-to-end customer experience for tool rentals, from initial questions through rental, pickup, and return. Diagnosed customer project needs and constraints to recommend appropriate equipment.
Achieved a 70% Damage Protection Attachment Rate through clear policy communication, objection handling, and customer trust building. Managed in-person service, phone calls, returns, and urgent operational issues during peak traffic.
Supported daily operations for a student computer lab serving more than 200 weekly users. Resolved account access, software, workstation, printing, and peripheral issues.
Reduced technical response time by 25% by improving intake, triage, and internal documentation workflows. Led Adobe and Microsoft workshops for non-technical audiences and partnered with marketing and campus stakeholders on outreach.
Contributed to a NASA-affiliated compiler project as part of a seven-person research team. Helped clarify requirements and validate that prototypes met expected system behavior.
Tracked technical dependencies and surfaced blockers across contributors to reduce avoidable rework during handoffs. Managed Jira workflows and engineering documentation to keep milestones, ownership, and progress visible.
Master of Science, Software Engineering
Expected graduation in October 2026.
Bachelor of Science, Computer Science
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