I am a B2B customer operations and sales administration professional with more than 20 years of experience in industrial, medical, service, retail, and international customer-facing environments.
I specialize in sales order management, customer account administration, claims resolution, contract documentation, and order-to-cash support. I am used to handling high volumes of customer communications while maintaining accurate records and meeting operational deadlines.
I have hands-on experience with SAP ERP, Salesforce, Microsoft Dynamics, LCM, Excel, SharePoint, and remote collaboration platforms. My work includes coordinating with sales, accounting, procurement, engineering, factories, field technicians, and international stakeholders.
I am comfortable working independently in a remote environment, prioritizing requests, documenting cases accurately, monitoring SLAs, and communicating asynchronously. I have a dedicated home office and reliable internet access.
Throughout my career, I have supported key B2B accounts, managed service and maintenance documentation, coordinated field-service activity, and resolved supply-chain and customer claims. I am seeking a fully remote B2B Customer Operations or Order Management role in an EMEA or international organization.
Processed and validated approximately 15 equipment orders per day in SAP, from initial intake through release to production.
Verified customer documentation, credit and solvency information, and product configuration requirements. Coordinated with key account managers, sales, accounting, factories, and an international platform to resolve discrepancies and support delivery planning.
Supported approximately 30 key B2B accounts and administered around 1,600 contracted assets across transport, infrastructure, and retail sites. Handled approximately 80 customer emails per day.
Coordinated schedules and intervention priorities for 42 maintenance technicians. Managed service-contract documentation, renewals, maintenance reports, on-call rotas, regulatory inspection scheduling, service deadlines, and recurring-fault follow-up.
Entered and tracked approximately 15 customer orders per day, including higher quarter-end volumes, and qualified requests received through CRM and telephone channels.
Maintained customer account data and coordinated with sales and accounting on invoicing, credit notes, complaints, and disputed transactions. Managed returns, collections, stock reinstatement, replenishment, and case records in Salesforce, Dynamics, and SAP.
Managed 10 to 15 daily claims for missing, defective, or non-compliant installation parts, from registration through closure in LCM.
Identified replacement parts using technical drawings and specifications, coordinated sourcing and deliveries across France, and worked with engineering teams in SAP and SharePoint to investigate root causes and document cost allocation. Prepared weekly claim and backlog reports in Excel.
Delivered customer-facing activities while supporting customer relations, prospecting, sales, and operational coordination.
Contributed to service delivery and client engagement in an activity-based business environment.
Conducted prospecting, needs analysis, sales activities, and account-retention efforts.
Built customer relationships and supported the sales process from initial contact through follow-up.
Managed team activities, customer relationships, and sales operations.
Supported business development initiatives and coordinated day-to-day commercial operations.
Provided international guest relations, managed daily activities, coordinated events, and handled sensitive customer cases.
Led operational teams and completed a six-month Reservation Agent replacement assignment in 2012.
Delivered international customer-facing activities and communication support.
Contributed to customer engagement and daily activity operations.
Assessed customer needs and sold vehicles and related services.
Managed negotiation, customer follow-up, and commercial relationship development.
Provided customer service and supported store operations, stock management, and replenishment.
Assisted customers with product selection while maintaining retail operational standards.
Associate Degree Equivalent, Business Management & Creation
Business management and business creation training in Paris.
Associate Degree Equivalent, Operations & Production Management
Training in operations and production management in Montreuil.
Vocational Qualification Certificate (CQP), Team Supervision
Professional qualification in team supervision.
Associate Degree Equivalent, Applied Business Studies
Applied business studies training.
Commercial Representative Certification, Sales
Commercial representative sales certification.
State Diploma, Sales & Commercial Operations
State diploma in sales and commercial operations.
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