I am an organised and reliable hospitality professional with more than 10 years of experience in fast-paced, high-standard restaurant environments. I specialise in operations, customer service, team coordination and administrative support.
I currently manage daily restaurant operations, maintaining service standards, quality requirements and compliance with internal procedures. I am experienced in prioritising multiple responsibilities and working effectively under pressure.
I have hands-on recruitment and people-management experience, including screening applications, interviewing candidates, onboarding new employees, training staff and coordinating schedules. I enjoy supporting teams through clear communication, structured workflows and consistent guidance.
My administrative experience includes maintaining records, preparing reports, managing payments and cash takings, tracking stock information, handling closing procedures and organising customer information. I am confident using Microsoft Office tools for daily operational tasks.
I am committed to delivering excellent customer service and resolving complaints professionally. I listen carefully to customer needs, identify practical solutions and follow up where required to ensure a positive guest experience.
