Product Manager / Project Manager

• Contributed to launching the PR practice from the ground up: worked with the agency lead to develop its strategy, core processes, and documentation, and participated in approving the brand identity.
• Managed up to 4 client projects in parallel and coordinated teams of 2–5 contractors across PR, media, and social media. All clients who completed the initial phase continued working with the agency.
• Managed the full client workflow: conducted briefing sessions, prepared tailored proposals and presentations, worked with the founder to agree on pricing and contract terms, and organized project kickoffs, recurring meetings, and weekly reporting.
• Planned project activities, defined tasks, tracked deadlines and KPIs, coordinated contractors, and resolved ongoing project issues.
• Standardized project delivery by developing templates for project plans, trackers, and reports, as well as collaboration guidelines and contractor onboarding materials. Contributed to the knowledge base and KPI templates.
• Prepared technical requirements for the company website and created and updated company listings across digital platforms.
• Used ChatGPT and Claude and configured an AI assistant to structure and tailor client proposals, reviewing and refining its output.
• Contributed to the development, configuration, and testing of a lead-generation bot for automated outreach on TenChat, VK, and Telegram: prepared prompts, reviewed messages, documented errors, assigned tasks to the technical specialist, and tracked performance metrics.

• Managed up to 10 projects for mobile operators across international markets simultaneously. These included live VAS/USSD services and integrations at the launch stage, including Balance+.
• Gathered and documented operator requirements, translated them into tasks and technical specifications for the development team, set priorities, and tracked deadlines in Bitrix24 and Google Sheets.
• Coordinated the development team and communication with operator representatives throughout different project stages.
• Contributed to the on-schedule launch of 8 VAS/USSD services: checked configurations and logs, conducted user acceptance testing with operators, documented issues, and coordinated fixes and retesting.
• Tested user-facing USSD flows, message content and language versions, service pricing, and the accuracy of subscriber charges.
• After launch, monitored service performance and stability, responded to alerts, investigated irregularities, and coordinated issue resolution.
• Prepared and shared monthly reports with operators, covering service performance and key metrics.
• Managed written communication with international partners in English, using translation and AI tools to prepare and review messages.

Delivered personal and group fitness training at SKALA, Planeta Sporta and DDX Fitness in Izhevsk.
• Worked with up to 15-20 regular personal training clients at a time and led group sessions for up to 35 participants.
• Designed and adapted training programs and tracked client progress.
• Managed scheduling, client communication, payments and package renewals.
• Passed the DDX Fitness selection and performed at the company festival as part of the trainer team.

Completed the 327-hour "Product Manager from Scratch" program and received the qualification of Product Manager in Information Technology. Completed 14 sprint-based individual projects with reviewer feedback and defended a capstone project. Coursework covered market and user research, product analytics, unit economics, hypothesis testing, A/B testing, CJM, JTBD, prioritization, MVP/MLP, requirements, prototyping, roadmapping, and product-team processes. Capstone project: developed a product strategy for prescription medicine delivery, including segmentation, market analysis, MVP/MLP, user flows, roadmap, go-to-market approach, business model, risks, and a projected GMV model.

Studied at the Institute of Social Communications with a concentration in Project and Organizational Management Technologies. Coursework included project management, business planning, research methods, management and marketing, business communication, event organization, and social project design. GPA: 4.59/5. Completed four internships and three term papers with Excellent grades. Bachelor's thesis researched a sports club audience and developed an online fitness marathon concept, including program design, team roles, schedule, budget, media plan, risks, and success metrics.