Customer Care and Administrative Support Specialist

Provided customer support for international markets through phone, email, and chat channels. Resolved customer inquiries and complaints while maintaining a consistent, positive service experience.

Processed orders, returns, refunds, and account updates; maintained accurate CRM documentation; and coordinated with internal teams on complex cases. Supported retention, loyalty, cross-selling, and commercial lead-qualification activities while meeting service and handling-time expectations.

Delivered multichannel customer assistance via phone, email, and chat in an international service environment. Handled customer issues and complaints with empathy, professionalism, and attention to first-contact resolution.

Updated customer records and cases accurately in CRM systems, processed service requests, and worked with internal teams to resolve escalated matters. Maintained quality standards and KPI-focused performance.

Supported customers across multiple communication channels, providing efficient assistance with inquiries, account matters, and service issues. Delivered clear and professional interactions in a fast-paced, monitored environment.

Documented cases accurately, updated CRM records, and contributed to customer satisfaction, retention, and service-level objectives. Applied strong problem-solving skills to minimize unnecessary escalations.

Managed administrative activities related to immigration and legalization procedures at the Prefecture of Rome. Collected, reviewed, and verified documentation for residence permit applications.

Scheduled appointments, issued official documentation, maintained accurate records, and supported high-volume case processing. Ensured activities were completed in accordance with legal, regulatory, and compliance requirements.

Supported administrative processes related to immigration and legalization procedures. Assisted with document collection, verification, appointment management, and official documentation.

Maintained reliable case records and contributed to efficient processing in a regulated public-administration environment. Applied careful attention to data accuracy and procedural compliance.

Provided customer assistance for insurance and financial products in Lisbon. Helped customers understand products, procedures, documentation requirements, and policy-related updates.

Managed customer files and administrative documentation with accuracy and professionalism. Supported service delivery in a regulated environment requiring careful handling of customer information.

Delivered customer support for insurance and financial services, responding to customer questions and assisting with documentation and account or policy updates. Communicated procedures clearly and professionally.

Maintained accurate customer files and records while following company policies and regulatory requirements. Contributed to an efficient and customer-focused service experience.

Supported customers with financial services inquiries, documentation, and account-related procedures. Assisted with the accurate maintenance of customer records and service files.

Worked with sensitive financial information while following internal policies and required procedures. Provided clear explanations to help customers understand available options and processes.

Provided customer assistance for insurance products and related administrative processes. Managed documentation, customer files, and policy updates with accuracy and attention to detail.

Helped customers understand insurance products and procedures while maintaining professional communication. Supported reliable recordkeeping and compliant handling of customer information.

Contacted customers to discuss outstanding balances and negotiate sustainable payment plans. Assessed financial situations and proposed practical repayment solutions.

Ensured collection activities complied with company policies and relevant regulations. Applied communication, negotiation, and problem-solving skills to manage sensitive customer conversations professionally.

Engaged customers regarding payment obligations and negotiated payment arrangements. Reviewed customer financial situations to support appropriate and sustainable solutions.

Maintained professional, compliant communication and followed organizational procedures for debt recovery. Documented customer interactions and payment-related actions accurately.

Engaged directly with customers to present promotional offers and campaigns. Built rapport through personalized communication and collected customer feedback to support experience insights.

Generated qualified leads and encouraged customer participation during promotional activities. Frequently exceeded campaign targets through persuasive communication and strong customer-engagement skills.

Presented HP promotional offers and engaged customers during events and brand activities in Italy. Delivered approachable, informative communication to encourage participation and interest.

Collected feedback, generated leads, and supported a positive customer experience. Contributed to promotional target achievement through customer-focused engagement and persuasion.

Completed a high school diploma program.

Completed Financial Activity Agent qualification.