Order and Deal Desk Specialist

I support quote-to-order and deal execution processes, helping Sales move opportunities from commercial agreement through accurate booking and downstream processing. I review deal documentation, validate commercial terms, maintain CRM and transaction data accuracy, and resolve issues that could delay bookings or affect reporting.

I partner with Sales on deal structuring, quoting, pricing, discounting, and commercial requirements. I coordinate non-standard approvals with Finance, Legal, and Sales Operations; support pricing and gross-margin analysis; ensure approvals are documented; and identify process bottlenecks and improvement opportunities.

I collaborated with sales representatives to structure software and services deals that met customer needs while maximizing revenue and profitability. I prepared and reviewed quotes and proposals for accuracy, consistency, and compliance with pricing guidelines.

I evaluated discount requests, facilitated deal approvals with Finance, Legal, and executive stakeholders, and supported compliance with revenue-recognition policies. I also provided sales enablement, resolved deal-related issues with cross-functional teams, and identified opportunities to improve Deal Desk efficiency.

I supported sales operations through quote creation for hardware and services, pricing, revenue recognition, order processing, inventory management, shipment tracking, delivery management, invoicing, credits, and returns. I also facilitated a business transition to Oman through planning, execution, and stakeholder communication.

I coordinated with customers, Sales, Finance, Legal, Revenue Operations, and Order Management teams to resolve issues. My responsibilities included proposal preparation, contract drafting and negotiation support, government tender submission, cost-sheet preparation, comparative pricing analysis, currency conversion, discount calculation, and tax calculation.

I supported multiple clients, including Kraft Heinz, Cardinal Health, and Cerebos, with people management, sales operations, and quote-to-cash activities. I participated in business transitions to the USA and ANZ and helped lead cross-functional teams through strategic planning, execution, coaching, and stakeholder communication.

I worked across Salesforce and SAP ERP on quote preparation, pricing, revenue recognition, contract drafting, order management, billing, invoicing, CRM and CPQ configuration, forecasting, pipeline management, and territory planning. I also managed domestic and export orders, logistics coordination, export documentation, freight forwarding, customs clearance, shipment tracking, and customer delivery updates.

I supported the Nokia Siemens client account by preparing hardware and software quotes and processing customer sales orders. I verified pricing, product availability, shipping details, and delivery requirements while managing different transportation modes.

I coordinated with suppliers and vendors to procure materials and expedite order fulfillment. I also worked with Sales, business units, Finance, and other cross-functional teams to address quote-related questions, secure approvals, review quotes, and identify upselling and cross-selling opportunities.

I processed and entered customer orders into the order management system, verifying pricing, product availability, and shipping information. I collaborated with Sales to identify opportunities to increase order value through upselling and cross-selling.

I analyzed sales data to identify trends, patterns, and commercial opportunities. I tracked performance metrics including sales revenue, sales volume, customer acquisition costs, and conversion rates.

I processed and entered customer orders into the order management system, ensuring that pricing, product availability, and shipping details were accurate.

I collaborated with the Sales team to identify upselling and cross-selling opportunities and support the maximization of order value.