Andres Van Den Broek
Andres Van Den Broek

Remote Customer Support & E-commerce Operations Specialist

Actively looking · Member since 30 Sep 2026
Location
Quito, Ecuador
Desired salary
Unspecified
Work preference
Remote Only / Full Time
Experience level
Mid

About

Professional summary

I am a multilingual customer support and e-commerce operations professional with experience supporting international customers and managing online business workflows remotely.

I communicate professionally in Dutch, English, and Spanish, and I am experienced in resolving complex customer inquiries through email, phone, and marketplace communication systems.

I have managed end-to-end e-commerce operations, including marketplace administration, product listing optimization, supplier coordination, logistics, returns, order fulfillment, and administrative processes.

I bring experience from customer acquisition, quality assessment, team onboarding, training, and promotional campaigns. I work independently, identify process bottlenecks, and contribute to practical workflow improvements.

My background in consular support has strengthened my ability to handle sensitive documentation, provide accurate information, and deliver high-quality service in fast-paced, high-pressure environments.

I am seeking remote opportunities where I can combine customer success, multilingual communication, marketplace operations, and administrative coordination skills.

Skills

21 capabilities

Experience

Career history

E-commerce Operations & Marketplace Management Products2Remember

Managed end-to-end e-commerce operations for online marketplaces, including Bol.com. Optimized product listings for SEO, conversion, and customer engagement while conducting product research and market analysis using Alibaba and marketplace data.

Coordinated suppliers, logistics, returns, and order fulfillment. Handled customer support through email and marketplace communication systems, while independently managing bookkeeping, administrative processes, and operational workflows in a remote environment.

Customer Acquisition & Team Training Associate The Sales Company

Conducted customer acquisition activities and supported promotional campaigns. Evaluated sales and communication performance through quality assessments.

Assisted with recruitment, onboarding, and training of new team members. Supported clear customer communication and collaborative team operations.

Consular Officer Netherlands Worldwide — Ministry of Foreign Affairs

Assisted international clients with passports, visas, legal documentation, and consular procedures in Dutch, Spanish, and English. Resolved complex customer inquiries through phone and written communication.

Maintained high-quality customer service in multilingual, high-pressure environments. Collaborated across departments to ensure accurate information and efficient case handling, and identified recurring process bottlenecks to support workflow improvements.

Education

Learning history

University of Applied Sciences Arnhem & Nijmegen

Entrepreneurship & Retail Management, Entrepreneurship and Retail Management

Completed studies up to final-year level. Completed a minor in Digital Marketing.

Maria Montessori College, Nijmegen

HAVO (Higher General Secondary Education), Science & Technology, Spanish

Completed HAVO education with a Science & Technology profile and Spanish.

University of Applied Sciences Arnhem & Nijmegen

Minor, Digital Marketing

Completed minor in Digital Marketing.

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