Senior IT Project Manager and QA Manager

I manage the schedule, risks, stakeholders, and budget for a payroll migration project to SAP.

I also oversee development of an application for managing payroll-related updates and incidents.

I defined processes and procedures for the software factory.

I managed projects using Agile and hybrid delivery frameworks.

I managed software testing projects, client accounts, and service delivery across banking, insurance, retail, telecommunications, public-sector, and compensation-fund clients. My work covered manual and automated functional testing, performance testing, cybersecurity testing, and application and data migration testing.

I reduced the monthly client billing cycle from eight business days to five business days and improved billable utilization of available capacity by 20%. I also defined a migration testing process and achieved completion of 98% of projects within agreed budgets, dates, and scope.

I served as Scrum Master for teams delivering initiatives for public-sector and energy clients, including EPM and ISA.

I helped teams achieve 95% fulfillment of Sprint commitments, strengthened team trust and empathy, increased client confidence, and created dashboards to monitor Sprint progress.

I led projects and performed Scrum Master, Product Owner, and Agile Coach responsibilities for telecommunications clients including Claro, Telefónica Colombia, and Telefónica Uruguay.

I ensured that all projects under my leadership were completed within established budgets and promoted adoption of the Scrum framework across delivery teams.

I led project management, testing consulting, Scrum Master, Product Owner, and Agile Coach activities for clients including PetroEcuador and Frimac.

I led the organization's IT Mark certification project, achieving 99% compliance. I defined testing and software development processes, including unit and integration testing practices, established development metrics, and participated in Scrum implementation.

I managed testing projects, customer accounts, and service delivery for banking and insurance clients, including Bancolombia entities and Sura.

I led project execution, stakeholder coordination, capacity management, and delivery of software quality services.

I coordinated software testing projects for banking clients, including Leasing Bancolombia.

I supported planning, team coordination, testing delivery, and operational follow-up for client engagements.

I executed manual functional testing for banking, pension, telecommunications, and software-development clients, including Bancolombia, Protección, Edatel, Orbitel, Ingeneo, Al Cuadrado, and PersonalSoft.

I contributed to improving available-hours productivity by 15% and supported delivery with zero production errors during my assignments. I was recognized by 80% of collaborators as a leader who guided teams toward their objectives.

I led engineering activities and supported the development of applications designed to be easy to administer and use for end users and information administrators.

I explored database engine licensing and development tools for Internet and internal network solutions.

I administered a multi-platform network, configuring equipment to communicate across the organization and supporting internal corporate-image distribution.

I developed applications that improved the corporation's operations and supported its environmental mission in the department of Caldas.

Degree in Systems Engineering and Telecommunications.

Diploma in Artificial Intelligence for Technology Project Management.

Diploma in Leadership and Productivity.

Diploma in Project Management.