Johana Gamez
Johana Gamez

Chat Developer | Conversational AI & Voice Agents

Actively looking · Member since 1 Oct 2026
Location
Caracas, Venezuela
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Contract
Experience level
Senior

About

Professional summary

I am an Electrical Engineer and Chat Developer with more than five years of experience in frontend development, UI/UX design, and API integration. For the last two years, I have specialized in conversational AI, building chatbots, voicebots, and enterprise conversational assistants.

I design and implement multichannel conversational experiences for WhatsApp, Telegram, web chat, and voice channels. My work includes dialogue state management, intent handling, fallback strategies, human handoff, and conversational design focused on practical business outcomes.

I connect assistants to real enterprise systems through REST APIs, CRM platforms, ticketing systems, debt-inquiry services, and payment gateways. I have delivered a production voicebot that automated a critical debt inquiry and payment process end to end.

I also bring strong frontend expertise with React.js, React Native, Vue.js, and UI/UX design tools. I create interfaces and payment flows with usability, security, and user experience in mind.

I am experienced in remote agile collaboration, Docker and Kubernetes deployments, Git-based version control, and cross-functional work with product, design, and backend teams. I am open to remote full-time and contract opportunities with teams in the US and Europe.

Skills

25 capabilities

Tech stack & tools

Working toolkit

Experience

Career history

Chat Developer Silice

Designed and implemented automated conversational flows for WhatsApp, voice, Telegram, and web channels. Achieved a 60% first-contact resolution rate and reduced response times through multichannel assistant implementations.

Developed PHP business logic integrated with enterprise CRM and ticketing systems through REST APIs. Implemented a production voicebot connected to debt-inquiry APIs and a payment gateway, automating a critical business process end to end.

Researched and applied AI and machine learning techniques to improve natural language understanding for conversational assistants.

Frontend Developer Proximax

Built frontend interfaces for technology solutions with blockchain integration, contributing to a 20% improvement in transaction speed.

Performed performance and load testing on blockchain nodes using JMeter. Contributed to UI/UX design to make the product more accessible for non-technical users.

Frontend Developer Emsys Solutions C.A.

Developed the frontend for a mobile application for a national bank, including screen design and payment flows focused on usability and security.

Integrated payment systems and banking APIs into an international banking platform.

Project Engineer / CIO & Technology Consultant Grupo Type

Led technology strategy and the development of full-stack solutions with emphasis on UI/UX and IoT. Reduced delivery times by 30% through improved architecture and delivery practices.

Managed multidisciplinary teams and defined project architecture for clients in multiple sectors.

Project Engineer ISARQ

Conducted strategic planning and performance testing for information systems.

Focused on optimizing technological processes and improving system performance.

Education

Learning history

Universidad Central de Venezuela (UCV)

Electrical Engineer, Telecommunications

Electrical Engineering degree with a major in Telecommunications.

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