Quality Engineer, Calibration Engineer, Translator, Transcriptionist, Customer Service

I resolve complex technical inquiries and support calibration requirements for 83 global suppliers. I help maintain high-volume operational efficiency by troubleshooting supplier-related quality issues and coordinating responses with internal stakeholders.

I use internal databases for high-speed data entry and Quality Control Report generation to monitor supplier performance. I also manage communications with more than 22 local and overseas suppliers, support order management, and contributed to reducing product scrap costs by 0.14% of sales through non-conforming part troubleshooting and process optimization.

I supported incoming quality control operations by helping 12 inspectors resolve high-volume raw-material inspection requests and material discrepancies. I maintained accurate supplier issue records and prepared monthly reports for regional Quality Leaders using internal quality systems.

I coordinated vendor communications and order scheduling for 19 suppliers, contributing to a 22% cost saving in metrology operations. I also conducted yearly troubleshooting through Measurement System Analysis for critical equipment to maintain quality benchmarks.

I resolved customer quality issues by leading containment actions and troubleshooting product defects for high-profile clients, including Seagate. I supported customer satisfaction by identifying quality escapes, coordinating corrective actions, and documenting solutions.

I used 8D reporting platforms and internal tracking systems to manage customer complaints, Non-Conformance Material Requests, and supplier improvement activities. I also participated in weekly customer support meetings to assist clients with quality issue resolution.

Bachelor's degree in Electrical Engineering.