Jaques Vermeulen
Jaques Vermeulen

Learning and Development Operations Leader

Actively looking · Member since 1 Oct 2026
Location
Lipa City, Philippines
Desired salary
Confidential
Work preference
Remote Only / Full Time
Experience level
Senior

About

Professional summary

I am a Learning and Development and Learning Operations leader with more than 15 years of international experience across South Africa, Saudi Arabia, and China. I specialize in building scalable learning operations, enabling workforce capability, and aligning learning strategy with organizational performance.

I design and manage learning programs using instructional design, adult-learning, curriculum-development, facilitation, and learning-evaluation practices. My experience includes supporting large learner cohorts, creating structured curricula, standardizing instructional delivery, and using data to monitor learning outcomes.

I bring strong HR and operational expertise, including HRIS implementation, LMS administration, employee development, performance management, recruitment support, and employee-relations processes. I have led cross-functional initiatives across distributed, multicultural teams and multi-site operations.

I also focus on compliance and governance enablement, with knowledge of SOC 2, ISO/IEC 27001, information-security awareness, internal auditing, risk management, CAPA, and process controls. I have achieved measurable improvements in audit accuracy, inventory controls, profitability, and customer retention through workflow redesign and training.

I am currently based in China and preparing to relocate permanently to the Philippines. I am actively seeking remote APAC or global Learning Operations, L&D, HRIS, or enablement leadership opportunities, including roles supporting US shifts.

My approach combines learning strategy with practical operational execution. I use Lean Six Sigma, analytics, stakeholder engagement, and continuous-improvement methods to create learning systems that are scalable, measurable, compliant, and aligned to business goals.

Notice period: 2 months/negotiable

Skills

40 capabilities

Experience

Career history

Learning Operations Specialist (Official Title: English Instructor) Qihua Bilingual Academy

Manage high-volume learning delivery for more than 840 learners, coordinating 24 weekly sessions and applying instructional-design practices to maintain delivery quality at scale.

Developed a centralized tracking system for learner progress benchmarks and reporting outputs. Design curricula for groups of 30–35 learners and collaborate with the teaching team to standardize instructional practices and continuously improve the bilingual academic curriculum.

Project Manager (HRIS & Curriculum Development) Shane English

Led the full-cycle implementation of the HR.my HRIS platform across a three-site network, digitizing personnel records and streamlining onboarding and offboarding workflows.

Modernized English, Science, and Social Studies curriculum frameworks across locations. Designed professional-development initiatives, supported staff capability and retention, and oversaw recruitment pipelines and international compliance documentation.

Academic & Training Operations Manager Shane English

Directed centralized learning and development operations across three sites, including instructor capability development and learning-system integrity.

Facilitated skills workshops for a 15-member multicultural team, managed employee relations and performance-management matters, and balanced instructional delivery with daily operational management of three learning centers.

Service Manager Provincial Motors Mtubatuba

Improved departmental profitability by 12% by identifying operational cost leaks and standardizing technical workflows across a 20-person service team.

Maintained a 95% customer-satisfaction rate through escalation management, structured team coaching, and service-quality oversight.

Aftersales Administrative Manager Kia Motors Empangeni

Reduced warranty audit discrepancies by 90% by redesigning claim workflows and implementing compliance-training protocols for service and technical staff using DMAIC root-cause methods.

Reduced inventory discrepancies by 35%, sustained client retention above 90%, and administered ADP HRIS for HR operations across a 30-member department.

Parts Coordinator Scania Group

Managed inventory logistics, procurement pipelines, and demand forecasting while supporting workshop turnaround times and administrative audit readiness.

English & ICT Instructor HRDI

Designed term curricula, delivered instructional plans, and tracked learner performance.

Homeroom Teacher Inspire International Academy

Delivered subject-matter instruction and implemented adaptive learning paths for learners with diverse capabilities.

Service Advisor & Warranty Administrator Midbay Motors & McCarthy Toyota

Managed end-to-end manufacturer warranty pipelines, repair orders, and workshop delivery schedules.

Education

Learning history

Harris University

Master of Education (M.Ed.), Educational Management & Leadership

Harris University

Bachelor of Science (B.S.), Education

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