Enterprise Customer Success and Onboarding Specialist

I am an Enterprise Customer Success professional with more than two years of experience supporting enterprise SaaS customers across North America and LATAM. I manage customer lifecycle activities from onboarding and implementation through adoption, retention, and long-term success.

I have managed portfolios of more than 100 enterprise customers and delivered over 400 onboarding sessions, product demonstrations, workflow consultations, and adoption workshops. I focus on helping customers realize value quickly and confidently from technology platforms.

I work closely with Product, Engineering, Sales, Support, and Customer Success teams to resolve complex issues, coordinate escalations, and improve service delivery. I am experienced in executive stakeholder engagement, customer business reviews, account health monitoring, and risk management.

I bring strong customer escalation and technical troubleshooting experience, including root cause analysis and SLA-focused issue resolution. In a previous DHL Express role, I resolved 98% of high-priority customer cases within SLA.

I am fluent in English, Spanish, and Portuguese, enabling me to support distributed customers across multiple markets and time zones. I also have growing cybersecurity knowledge through formal specialization, ethical hacking, digital forensics, cryptography, and Python training.

I am particularly interested in customer success roles involving SaaS platforms, customer enablement, AI-powered productivity capabilities, workflow automation, and cross-functional operational improvement.