I am a Higher National Diploma graduate in Computer Engineering with a foundation in web development, programming, and technical problem-solving.
I am currently developing practical IT support skills through training at Digital Witch IT Solutions. My training covers customer support workflows, help desk operations, troubleshooting, ticket handling, documentation, cloud productivity tools, and basic networking.
I am familiar with support platforms and workplace tools including Freshdesk, Zendesk, Google Workspace, Microsoft Office, Dropbox, Windows, and CRM workflows.
I approach user issues with patience, clear communication, attention to detail, and a structured troubleshooting mindset. I can document incidents, follow escalation processes, and support users in resolving common technical issues.
I am eager to begin or grow my career in technical support, help desk, or customer support roles where I can continue learning while delivering reliable assistance to users.
I am receiving practical training in customer support workflows, help desk operations, technical troubleshooting, ticket handling, and documentation.
My training also covers cloud productivity tools, basic networking, support escalation processes, and assisting users with common technical issues.
I worked on web development and programming tasks that required logical problem-solving and close technical attention to detail.
I used digital tools to investigate issues, complete technical assignments, and communicate information clearly. This experience strengthened my ability to identify problems, follow instructions, and complete structured work.
Higher National Diploma (HND), Computer Engineering
Higher National Diploma in Computer Engineering.
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