I am a customer service, quality assurance, and operations professional with more than nine years of experience supporting customers, merchants, and contact-center teams.
I currently work as a Live Chat Agent in e-commerce, where I provide merchant support, handle delivery-related activities, address complaints, and assist with commercial and landing-page integration needs.
My background includes quality auditing and floor-walking responsibilities for the Uber account at Teleperformance. I monitored customer interactions, coached agents on proper contact handling, and supported daily floor operations.
I am experienced in managing inbound and outbound customer communications, resolving service inquiries, and maintaining high service-quality standards. I am comfortable working in fast-paced environments and rotational shifts.
I have advanced proficiency in Microsoft Excel and Google Sheets, which I use for operational tasks, reporting, and analysis. I also bring strong communication, multitasking, and problem-solving skills.
I am fluent in English and have good written and spoken Spanish skills, supported by a Bachelor of Arts in Spanish Language.
I provide live-chat customer service support to merchants in an e-commerce environment. I handle customer complaints, suggestions, service inquiries, and requests for assistance.
I support last-mile shipping and delivery activities, analyze merchant profitability, assist commercial product activities, and help with landing-page integrations across platforms.
I supported customer service agents in handling customer contacts accurately, effectively, and in accordance with service-quality standards. I monitored calls and contacts as a Quality Auditor for the Uber account.
I managed floor activities as a delegate, provided operational support, resolved customer contacts, and handled inbound and outbound calls. I also completed operational tasks using Microsoft Excel and Google Sheets.
I handled inbound calls for prepaid and postpaid customers, providing timely support for customer inquiries and service needs.
I delivered customer service assistance, addressed concerns, and worked to resolve issues during customer interactions.
Bachelor of Arts, Spanish Language
Bachelor of Arts degree in Spanish Language.
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