I am a Market Research Associate with experience in lead generation, market research, sales outreach, and database management. I identify key contacts, qualify leads, research target companies, and support sales teams with prospecting activities.
I have experience working with companies in the petrochemical industry, conducting research and reaching prospects through calls, email, and LinkedIn. I also prepare pre-sales proposals, follow up with prospects, and track outreach progress.
Previously, I worked as an L1 Help Desk Specialist supporting a large NCR team serving more than 5,000 stores across North America. I resolved customer-created incidents remotely, troubleshot issues with customers by phone, and used support tools including VDI, Citrix, FitNet, and DCS.
My background also includes journalism and editing roles covering world news. I wrote and edited articles, conducted interviews, followed foreign politics, and coordinated between journalists and software developers to investigate and report system flaws and bugs.
I bring strong customer service, problem-solving, multitasking, teamwork, and high-pressure work skills. I communicate professionally in English and have elementary knowledge of German and Spanish.
I conduct market research and identify potential companies in the petrochemical industry. I find key contacts, qualify leads, and maintain databases for prospecting activities.
I reach prospects through calls, email, and LinkedIn to generate interest. I send pre-sales proposals, follow up on prospects, and collaborate with sales teams to improve lead-generation efforts.
I worked in a large NCR support team serving more than 5,000 stores across North America. I handled customer-created incidents and worked to resolve them within short time frames.
I troubleshot issues with customers over the phone and resolved incidents remotely using software tools including VDI, Citrix, FitNet, and DCS.
I worked as a journalist and editor covering the World News section. I wrote and edited articles, conducted interviews, and followed foreign politics.
I coordinated between journalists and software developers by investigating and reporting flaws and bugs in the system.
I worked as a journalist for Esspreso.rs within Adria Media Group. My work involved reporting, researching topics, and preparing written content.
I developed experience in editorial work, communication, and content production.
I worked as a POS software operator, cashier, and bookdealer in a bookstore environment. I supported daily sales and customer-facing operations.
I provided customer service while handling point-of-sale activities and bookstore duties.
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