I am a market research associate and customer support professional with experience in lead generation, prospect research, database maintenance, and sales outreach.
I currently conduct market research in the petrochemical industry, identify and qualify key contacts, and support sales teams by tracking outreach and generating interest through calls, emails, and LinkedIn.
I also have help desk experience supporting a large North American retail environment. I troubleshoot customer-created incidents remotely, work directly with customers by phone, and aim to resolve issues within short timeframes.
My background in journalism and editing has strengthened my communication, writing, research, and reporting skills. I have written and edited articles, covered world news, and coordinated between journalists and software developers to investigate system flaws and bugs.
I work well under pressure, enjoy teamwork, and bring a customer-focused, detail-oriented approach to problem solving. I am fluent in professional English and have elementary proficiency in German and Spanish.
Maintain databases and track outreach progress to support lead-generation activities. Conduct market research and identify potential clients in the petrochemical industry.
Find key contacts, qualify or disqualify generated leads, and collaborate with sales teams to improve lead generation. Reach prospects through calls, emails, and LinkedIn, send pre-sales proposals, and follow up with interested contacts.
Worked in a large NCR support team supporting more than 5,000 stores across North America. Handled customer-created incidents and focused on resolving issues within short timeframes.
Troubleshot issues with customers over the phone and provided remote incident resolution using software tools including VDI, Citrix, FitNet, and DCS.
Worked as a journalist and editor, writing and editing articles.
Coordinated communication between journalists and software developers by investigating, documenting, and reporting flaws and bugs in the system.
Worked as a journalist covering the World News section.
Researched international news, foreign politics, and culture, and prepared editorial content for publication.
Worked as a POS software operator, cashier, and bookdealer in a bookstore environment.
Provided customer service, processed transactions, and supported daily retail operations.
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