Strategic and results-driven leader with 12+ years of experience in management, supervision, operational oversight, MEAL systems, financial management, data analysis, and academic instruction across private sector, NGOs, and academia. Experienced in multi-branch operations, KPI tracking, ERP systems, CRM, stakeholder management, compliance, logistics, and capacity building.
Lead daily operations across 5 branches in Duhok and Zakho. Manage 20+ staff, KPIs, ERP operations, financial tracking, procurement, vendors, stakeholder relationships, logistics coordination, service quality, sales growth, and process improvement.
Supervised branch operations and a team of 8 staff. Managed receipt, sorting, processing, and dispatch of 200+ daily shipments; monitored KPIs; resolved customer issues; supported HR, finance, procurement, reporting, and external stakeholder coordination.
Lectured in Database Systems and Windows Server, supervised student projects, and provided freelance consulting in data analysis, reporting, dashboards, and system design using Excel and SPSS.
Designed and implemented MEAL systems and RBM frameworks across 6+ programs. Led field data teams, ensured data quality, produced donor reports, conducted evaluations, and trained staff on Excel and SPSS.
Managed financial records for a $500K+ annual budget using WINPACCS. Verified invoices, processed consultant payments, managed cash flow and bank transfers, conducted audits, ensured donor compliance, and monitored budgets using SAP.
Developed information management systems and databases; taught IT courses, Microsoft Office, Adobe products, C#, Java, Visual Basic, and MATLAB; provided academic support and curriculum updates.
MSc, Computer Science & IT, Multimedia Design
Specialization in Multimedia Design.
BSc, Computer Science & IT
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