I have five years of experience bridging operations, project coordination, and client success for US-based companies. Throughout this time, I’ve naturally stepped into roles where keeping projects on schedule and building strong, trusting relationships with clients go hand in hand.
In my current role as an Operations Partner, I sit right at the intersection of Project Management and Customer Success. I manage cross-functional workflows across engineering, design, and sales to keep milestones aligned and ensure timelines don't slip. At the same time, I help guide client onboarding, serving as a warm, reliable bridge between leadership, internal teams, and clients so every account feels truly supported from day one.
Previously, as an Administrative and Financial Coordinator, my focus shifted toward Project Management and Account Management. I oversaw project delivery and quality control while managing tight deadlines. It was a role that really relied on balancing operational discipline with clear, empathetic communication to keep external partners happy with our work.
Across all my roles, my approach stays the same: I combine modern project tools like ClickUp, Notion, Asana, and Google Workspace with a practical, empathetic mindset that helps teams and clients thrive.
Cross-functional project coordination: Facilitate cross-departmental alignment between engineering, design, and sales.
Workflow & Process Tracking: Manage task allocation, progress tracking, and documentation.
Client onboarding logistics: workflows, B2B communication and customer success.
Quality control & resource Management: Oversee operational delivery across multiple concurrent service projects, maintaining quality standards and performance tracking.
Project budgeting & stakeholders: Financial tracking, stage-gate contracting, communication between teams and B2B customers.
Coordinate schedules, budgets, and timelines across parallel real estate and business initiatives.
Stakeholder Relations: Serve as primary point of contact for external partners, managing project logistics and vendor communications.
Project Documentation: Conduct market research and feasibility studies while maintaining centralized project repositories.
Design & Roadmap Tracking: Collaborate on UI/UX workflows for mobile/web app developments and track roadmap execution.
Degree in Business Administration, Business Administration
Business Administration degree program. Complete.
Baccalaureate
Secondary education baccalaureate.
PROJECT MANAGEMENT EXPERT: PROJECT MANAGEMENT TOOLS, PROJECT MANAGEMENT
Burndown chart, CPM, Gantt chart, risk management. Trello, Asana, Click Up, Notion.
ACCOUNT MANAGEMENT MASTERY: FROM CLIENT RETENTION TO GROWTH, ACCOUNT MANAGEMENT
KAM principles, account lifecycle, SWOT Framework, Retention Strategies, KPIs.
BOOKKEEPING IN QUICKBOOKS ONLINE (BOOKKEEPING & ACCOUNTING), Finance
Invoicing, payment receipt, credit memos, bank reconciliation, payroll, taxes.
START UP, Entreperneuship
Development of business plan, market segmentation, minimum viable product (MVP).
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