Software Developer and Telecommunications Operations Supervisor

I supervise installations of internet, television, and telephony services for residential and SMB customers. I ensure service delivery is completed effectively and customer issues are addressed with appropriate solutions.

I monitor operational indicators and support the achievement of team goals and service targets.

I installed internet, television, and telephony services for residential and SMB customers. I worked with bidirectional telecommunications installations and supported customer connectivity requirements.

I provided effective solutions for service issues encountered during installations and contributed to customer satisfaction.

I supported users in the field and coordinated the use of communication terminals and networks. I monitored computing systems and network operations to help ensure adequate data transmission.

I performed information backups, installed software and peripherals, generated reports, and maintained existing programs. I also carried out preventive and corrective maintenance for hardware, software, and network-related mechanical, electrical, and electronic connections.

I performed maintenance and configuration of computers and networks while providing direct technical support for SENA telematics networks. I received, addressed, and followed up on technology incidents and service requests related to systems and data networks.

I also provided on-site and telephone training to teachers, staff, and students in the use of information and communication technologies.

In progress, ninth semester. Reported academic average: 4.5.

Technologist program in Systems Analysis and Development of Information. Reported academic average: 4.5.