Chief Product and Technology Officer

Directed enterprise strategy, P&L, product management, engineering, technology, and portfolio transformation for a $1B+ technology services organization. Led a 45-person team of product managers, offer managers, engineers, architects, and developers across Cloud, Connectivity, Cybersecurity, Customer Experience, Intelligent Workplace, Collaboration, Digital Employee Experience, and Visual Collaboration.

Led the Experience Management Platform strategy, integrating conversational AI, automation, observability, telemetry, and ServiceNow ITSM for proactive detection and remediation. Delivered more than $300M in revenue growth through portfolio transformation, AI monetization, acquisitions integration, offer simplification, and pricing discipline; also expanded AI-enabled contact center services using Amazon Connect, Lex, and Bedrock.

Led a 250-person global organization of product managers, engineers, architects, and developers responsible for strategy, engineering, development, and portfolio management across DXC's $2B Workplace portfolio.

Built the Workplace Experience Platform and an Intelligent Automation and AI Hub, reducing cost-to-serve by 20-30%, increasing deflection by 40-60%, and improving resolution times by more than 25%. Directed Digital Employee Experience, Digital Support Services, Intelligent Collaboration, and Asset Management roadmaps and delivery.

Oversaw a 250-person offer management, engineering, and development organization, including innovation and intelligent automation. Held P&L accountability for DXC's $2B Workplace portfolio, including profitability, pricing, and roadmaps across four segments.

Implemented Agile product lifecycle management using SAFe, increasing margins by approximately 10%, reducing time-to-market by more than 25%, and improving roadmap-to-revenue conversion by 15-20%. Launched four standardized offer portfolios and aligned product, engineering, sales, and go-to-market teams.

Led up to 120 engineers, architects, program managers, and developers accountable for global engineering, architecture, operations, and execution of a modern digital workplace for more than 52,000 employees worldwide.

Built the Global Workplace Services organization and integrated unified communications, end-user services, compute, field services, global service desk, security, automation, and workplace engineering. Launched the Microsoft 365 and Teams myWorkplace program, achieving 35% cost savings and 15% cost avoidance.

Directed global engineering and operations for network infrastructure architecture, strategy, and management in support of Digital Workplace transformation.

Executed a global SD-WAN transformation that reduced WAN costs by 25-40%, improved application performance by 30-50%, and strengthened security, segmentation, control, and visibility. Defined long-term network technology roadmaps and investment priorities.

Owned product quality and technology delivery for Higher Education deployments across North America.

Built a cross-functional New Product Introduction process connecting business stakeholders, regional sales teams, customer requirements, and technology roadmaps.

Led an 80-person global product, engineering, architecture, and development organization. Owned CSC's global Workplace portfolio across strategy, profitability, product management, engineering, commercialization, cloud services strategy, and partnerships.

Launched the MyWorkStyle portfolio spanning collaboration, desktop services, VDI, mobility, end-user security, and service desk. Increased win rates by 10-15%, improved sales productivity by more than 20%, and reduced delivery costs by 15-25%.

Progressed from Senior Network Engineer through Manager, Senior Manager, Director, Chief Technology Officer, and General Manager. Built and led global technology organizations of up to 180 people across infrastructure, enterprise IT, and commercial managed services.

Built a $50M+ Network Application Services business into a profitable recurring-revenue model across multimedia, web/SOA, unified communications, security, hosted services, and business applications. As CTO of Information Services, delivered 15-25% cost optimization and more than 99.9% system availability.

Completed courses toward a BA in Business Administration with a focus on Marketing.

Completed executive education in Leadership and Strategy.

SAFe Certified.

Completed Six Sigma certification.