Business Development and Operations Specialist

I manage high-volume live chat operations and resolve complex customer inquiries related to platform navigation, payment options, withdrawals, and account verification. I maintain service quality and responsiveness while operating under tight response SLAs.

I partner with marketing on targeted promotional and re-engagement campaigns that support account retention and recurring deposits. I also conduct proactive follow-up with high-value users, helping convert one-time visitors into active long-term clients.

I identified, mapped, and engaged C-level decision-makers at K-12 school districts across the United States, including superintendents, HR directors, and communications directors, for volunteer and visitor management software.

I built cold-outreach database structures covering hundreds of school districts across multiple states to expand market coverage. I also managed organic social media activity on LinkedIn, Facebook, and corporate blogs and supported digital video marketing production.

I built the hospitality industry prospect database from the ground up, establishing internal CRM tracking processes and data hygiene protocols for hotel managers and hospitality groups.

I executed targeted email outreach campaigns that generated qualified sales pipelines. I worked with executive leadership to refine value propositions and messaging sequences in order to improve campaign response rates.

I developed and maintained a regional database of medical facilities across Latin America, creating direct referral pipeline opportunities for the organization.

I traveled across Latin America to present solutions to hospital administrators and negotiate cross-border patient referral contracts. I maintained CRM pipeline activity to turn introductory meetings into formal institutional partnerships.