Customer Support Agent

I manage follow-up for an average of 120 customers per day, verifying the status of each case, resolving delivery-related issues, and keeping customers informed.

I proactively coordinate with carriers, warehouse, and dispatch teams to resolve incidents. I prioritize multiple simultaneous cases while meeting response-time and customer-satisfaction indicators.

I accurately record information in reports and operational systems, including RNDC, remittance, and manifest records, within required deadlines.

I served an average of 30 or more customers daily, providing timely solutions through empathetic communication and active listening.

I addressed customer questions and followed up on requests, helping improve customer satisfaction and retention.

I supported logistics operations while maintaining a customer-focused approach to issue resolution.

I founded and developed Perspectiva Financiera as an independent content initiative.

I researched financial topics and wrote clear, educational content for non-specialist audiences.

I focused on translating complex information into concise and accessible written communication.

I independently operated funded trading accounts through Funding Pips.

I applied disciplined decision-making and maintained focus while working under pressure.

This experience strengthened my analytical thinking, risk awareness, and ability to follow defined processes.

Completed training in HubSpot Service Hub Software and Inbound.

Completed certification in persuasive leadership for efficient teams.

Completed certification in stock market operations.

Technical education in food agroindustry.

Completed secondary education.