Business Service Officer

I am a Business Service Officer with more than three years of experience in supply chain, commercial operations, and end-to-end order management. I hold a BA (Hons) in Business Management and an MSc in International Business Management.

In my current role, I manage over 200 monthly orders and more than 1,000 order lines, coordinating order processing, production planning, delivery priorities, and customer requirements. I focus on maintaining accuracy, visibility, and timely delivery throughout the order lifecycle.

I am experienced in KPI and OTIF reporting, Excel-based tracking, and operational analysis. I have supported improvements in on-time order confirmations and OTIF performance through structured monitoring, prioritisation, and cross-functional coordination.

I work closely with stakeholders across planning, procurement, production, accounts, artwork, design, and customer-facing functions. My responsibilities include validating pricing, invoices, credit notes, quotations, and order details.

I am also committed to continuous improvement and knowledge sharing. I have redesigned process flows and created clear role guidance, step-by-step instructions, and screenshots to improve workflow consistency and support efficient team collaboration.