Key Account Manager

I lead commercial management and retention initiatives for international brand accounts. I negotiate and launch exclusive promotional campaigns with leading food-sector partners to improve partner visibility and increase joint sales volume.

I have driven financial and operational optimization initiatives, including customer bank-account migration into the group financial ecosystem and the transition of key-account logistics to the internal fleet. These initiatives improved profitability, delivery times, service quality, and operational control.

I was responsible for commercial development, negotiations, and closing commercial agreements with business partners.

I monitored account performance to support business growth and ensure the development of partner accounts on the platform.

I led and supervised the support team, ensuring compliance with service-quality standards and response-time targets.

I managed performance metrics and KPIs, designed continuous-improvement plans, and worked to optimize operational response times.

I coordinated logistics fleet operations and supported efficient day-to-day delivery execution.

I resolved operational incidents in real time to maintain service continuity and support delivery performance.

I worked as a cashier and provided direct customer service in a cooperative financial environment.

I supported daily customer interactions and transaction-related service needs.

I completed an internship at Cooperativa COOPEC Ltda.

I gained early professional experience in a cooperative financial-services environment.

Graduated with a Bachelor's Degree in International Trade.

Completed a technical high school program in Accounting.