I am a fintech and customer operations professional with over five years of cumulative experience in customer service, digital financial services, risk operations, and administrative support.
I support customers with account, payment, and transaction-related enquiries while maintaining a strong focus on clear communication, timely resolution, and customer satisfaction.
I have experience applying KYC and customer verification procedures, reviewing transaction activity, identifying potentially fraudulent behaviour, and escalating cases in accordance with internal policies.
I am skilled in fraud investigation support, transaction monitoring, case documentation, complaint resolution, customer data management, and compliance-oriented operations.
I work effectively in fast-paced and remote environments, using CRM platforms, spreadsheets, and digital databases to maintain accurate records, generate reports, and collaborate with cross-functional teams.
I support customers across digital financial services, resolving account, payment, and transaction-related enquiries.
I apply KYC and customer verification procedures when reviewing customer information and account requests. I review customer and transaction activity for unusual behaviour, support fraud investigations and transaction monitoring, document findings, and escalate cases according to internal risk, compliance, and data-handling procedures.
I handle more than 50 customer enquiries daily through Salesforce, email, chat, and phone while maintaining customer satisfaction above 90%.
I reduce repeat contacts through troubleshooting, policy clarification, and first-contact resolution. I log customer interactions and feedback for trend analysis and create Excel reports covering customer concerns, engagement metrics, and recurring issues.
I verify and maintain multilingual data across digital platforms with a strong focus on accuracy and attention to detail.
I support quality assurance through proofreading, terminology checks, and data consistency reviews. I maintain records in spreadsheets and digital databases while collaborating with remote teams.
I supported onboarding, recruitment coordination, staff training records, and policy updates.
I maintained accurate documentation and assisted with office compliance and administrative controls.
I managed internal documentation and media tracking in support of organizational communications activities.
I also assisted with internal communications and the preparation of press materials during my NYSC placement.
I conducted outbound calls to engage prospective customers and support lead generation activities.
I maintained CRM records with approximately 95% accuracy and ensured customer information was documented consistently.
I managed front desk operations, bookings, and client communication, contributing to 98% client satisfaction.
I drafted internal memos, managed calendars, coordinated schedules, and supported administrative activities.
B.Sc., Political Science
Second Class Lower Division.
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